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D
Poor

White Oak Manor - Charlotte

4009 Craig Avenue · Charlotte, NC 28211

7043652620 · For profit - Limited Liability company

180 beds143.3 residents182 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
D
Poor
RN Staff
D
Poor
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

White Oak Manor - Charlotte receives an overall staffing grade of D (Poor). With 3.4016 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.3842 HPRD, below the recommended 0.75. It is 0.49 HPRD below the national average.

Weekend staffing decreases noticeably — dropping 15.83% compared to weekdays. The facility has low agency staff usage (0% of hours), suggesting a mostly permanent workforce.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (2)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.4016 HPRD — needs 0.08 more hours per resident per day.
⚠️RN staffing (0.3842 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (2)

✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (0%) — mostly permanent, familiar staff
Total Nurse HPRD
3.4016hrs/resident/day▼ 0.49
CMS benchmark: 3.48
RN HPRD
0.3842hrs/resident/day▼ 0.30
Recommended: 0.75
Weekend Drop-off
15.83%
3.5609 weekday → 2.9973 weekend
Agency Staff
0%
0% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
2.0558hrs/resident/day
Direct care aides
LPN HPRD
0.9091hrs/resident/day
Licensed practical nurses
Consistency
0.3069std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Mecklenburg County Average-0.41 HPRD
3.81
03.40 HPRD
vs. North Carolina State Average-0.36 HPRD
3.77
03.40 HPRD
vs. National Average-0.49 HPRD
3.90
03.40 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
White Oak Manor - Charlotte ★
Charlotte · This facility
—
D
3.40160.3842★★★☆☆
Pelican Health Randolph LLC
Charlotte
1.2 mi
C
3.15260.7275★★☆☆☆
Accordius Health at Charlotte
Charlotte
2.1 mi
C
3.45460.5865★★☆☆☆
Pelican Health at Charlotte
Charlotte
2.1 mi
C
3.10470.8285★☆☆☆☆
Peak Resources - Charlotte
Charlotte
2.2 mi
F
3.09240.1816★★★☆☆
The Citadel at Myers Park, LLC
Charlotte
2.7 mi
A+
18.38386.503★☆☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

5
Inspections
19
Total Deficiencies
$40,250
Fines Assessed
Nov 18, 2025Health
2 deficiencies cited
▼
Oct 27, 2025Health
3 deficiencies cited· Includes actual harm
▼
Mar 27, 2025Health
5 deficiencies cited
▼
Dec 8, 2023Health
6 deficiencies cited
▼
Apr 28, 2022Health
3 deficiencies cited
▼

Penalty History

Oct 27, 2025Fine
$15,400
Oct 27, 2025Fine
$24,850
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.