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C
Below Standard

Pelican Health Randolph LLC

4801 Randolph Road · Charlotte, NC 28211

7043648363 · For profit - Corporation

100 beds78.5 residents317 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
B
Good
RN Staff
C
Below Standard
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

Pelican Health Randolph LLC receives an overall staffing grade of C (Below Standard). With 3.1526 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.7275 HPRD, below the recommended 0.75. It is 0.74 HPRD below the national average.

Weekend staffing stays relatively consistent — dropping 10.48% compared to weekdays. The facility relies heavily on temporary agency staff (30.55% of hours), suggesting potential workforce instability.

Staffing levels have been declining over recent quarters — worth monitoring.

🔍 Areas of Concern (3)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.1526 HPRD — needs 0.33 more hours per resident per day.
⚠️RN staffing (0.7275 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.
⚠️30.55% of nursing hours come from agency/contract workers. High contractor reliance often means less continuity of care — staff who don't know the residents.

✨ Strengths (2)

✅No days with zero registered nurse hours this quarter
✅Highly consistent day-to-day staffing levels
Total Nurse HPRD
3.1526hrs/resident/day▼ 0.74
CMS benchmark: 3.48
RN HPRD
0.7275hrs/resident/day▲ 0.04
Recommended: 0.75
Weekend Drop-off
10.48%
3.2489 weekday → 2.9084 weekend
Agency Staff
30.55%
35.24% of RN hours from contractors
⚠ High contractor reliance
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.637hrs/resident/day
Direct care aides
LPN HPRD
0.6052hrs/resident/day
Licensed practical nurses
Consistency
0.2513std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Mecklenburg County Average-0.66 HPRD
3.81
03.15 HPRD
vs. North Carolina State Average-0.61 HPRD
3.77
03.15 HPRD
vs. National Average-0.74 HPRD
3.90
03.15 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
Pelican Health Randolph LLC ★
Charlotte · This facility
—
C
3.15260.7275★★☆☆☆
White Oak Manor - Charlotte
Charlotte
1.2 mi
D
3.40160.3842★★★☆☆
Pelican Health at Charlotte
Charlotte
2.5 mi
C
3.10470.8285★☆☆☆☆
The Citadel at Myers Park, LLC
Charlotte
2.8 mi
A+
18.38386.503★☆☆☆☆
Sharon Towers
Charlotte
2.9 mi
A+
12.35814.0745★★★★☆
Peak Resources - Charlotte
Charlotte
3.1 mi
F
3.09240.1816★★★☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

6
Inspections
51
Total Deficiencies
$15,568
Fines Assessed
Sep 17, 2025Health
15 deficiencies cited
▼
Jun 27, 2024Health
5 deficiencies cited
▼
May 3, 2024Health
3 deficiencies cited
▼
Apr 24, 2024Health
3 deficiencies cited· Includes actual harm
▼
May 23, 2023Health
4 deficiencies cited
▼
Feb 28, 2023Health
21 deficiencies cited
▼

Penalty History

Apr 24, 2024Fine
$4,017
Apr 24, 2024Fine
$7,823
Feb 28, 2023Fine
$3,728
Feb 28, 2023Payment Denial
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.