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C
Below Standard

NORVIEW HEIGHTS REHABILITATION AND NURSING

827 NORVIEW AVENUE · NORFOLK, VA 23509

7578536281 · For profit - Corporation

60 beds53.7 residents116 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
C
Below Standard
RN Staff
C
Below Standard
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

NORVIEW HEIGHTS REHABILITATION AND NURSING receives an overall staffing grade of C (Below Standard). With 3.2598 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.4607 HPRD, below the recommended 0.75. It is 0.64 HPRD below the national average.

Weekend staffing decreases noticeably — dropping 19.98% compared to weekdays. The facility uses a moderate level of agency staff (11.7% of hours), suggesting some reliance on temporary workers.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (2)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.2598 HPRD — needs 0.22 more hours per resident per day.
⚠️RN staffing (0.4607 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (1)

✅No days with zero registered nurse hours this quarter
Total Nurse HPRD
3.2598hrs/resident/day▼ 0.64
CMS benchmark: 3.48
RN HPRD
0.4607hrs/resident/day▼ 0.22
Recommended: 0.75
Weekend Drop-off
19.98%
3.4549 weekday → 2.7645 weekend
Agency Staff
11.7%
10.4% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.7157hrs/resident/day
Direct care aides
LPN HPRD
1.0834hrs/resident/day
Licensed practical nurses
Consistency
0.4866std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Norfolk City County Average-0.62 HPRD
3.88
03.26 HPRD
vs. Virginia State Average-0.57 HPRD
3.83
03.26 HPRD
vs. National Average-0.64 HPRD
3.90
03.26 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
NORVIEW HEIGHTS REHABILITATION AND NURSING ★
NORFOLK · This facility
—
C
3.25980.4607★★☆☆☆
Ghent Health and Rehabilitation
NORFOLK
1.8 mi
D
2.70870.2851★☆☆☆☆
Norfolk Health Care Center
NORFOLK
2.6 mi
D
2.93840.4361★☆☆☆☆
SIGNATURE HEALTHCARE OF NORFOLK
NORFOLK
3.1 mi
C
3.2280.4325★★☆☆☆
LAKE TAYLOR HOSP
NORFOLK
3.2 mi
C
4.93560.4146★★★☆☆
AUTUMN CARE OF NORFOLK
NORFOLK
3.5 mi
D
3.40130.3799★★★★☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

5
Inspections
46
Total Deficiencies
$0
Fines Assessed
Jul 17, 2024Health
1 deficiency cited
▼
Oct 12, 2023Health
4 deficiencies cited
▼
Oct 28, 2021Health
11 deficiencies cited
▼
Aug 22, 2019Health
18 deficiencies cited
▼
May 17, 2018Health
12 deficiencies cited· Includes actual harm
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.