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D
Poor

Norfolk Health Care Center

901 EAST PRINCESS ANNE ROAD · NORFOLK, VA 23504

7576261642 · For profit - Corporation

180 beds172.1 residents246 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
D
Poor
Total Staff
C
Below Standard
RN Staff
D
Poor
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

Norfolk Health Care Center receives an overall staffing grade of D (Poor). With 2.9384 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.4361 HPRD, below the recommended 0.75. It is 0.96 HPRD below the national average.

Weekend staffing decreases noticeably — dropping 21.41% compared to weekdays. The facility uses a moderate level of agency staff (12.26% of hours), suggesting some reliance on temporary workers.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (2)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 2.9384 HPRD — needs 0.54 more hours per resident per day.
⚠️RN staffing (0.4361 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (1)

✅No days with zero registered nurse hours this quarter
Total Nurse HPRD
2.9384hrs/resident/day▼ 0.96
CMS benchmark: 3.48
RN HPRD
0.4361hrs/resident/day▼ 0.25
Recommended: 0.75
Weekend Drop-off
21.41%
3.1277 weekday → 2.458 weekend
⚠ Significant weekend reduction
Agency Staff
12.26%
2.97% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.5014hrs/resident/day
Direct care aides
LPN HPRD
0.916hrs/resident/day
Licensed practical nurses
Consistency
0.3703std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Norfolk City County Average-0.94 HPRD
3.88
02.94 HPRD
vs. Virginia State Average-0.89 HPRD
3.83
02.94 HPRD
vs. National Average-0.96 HPRD
3.90
02.94 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
Norfolk Health Care Center ★
NORFOLK · This facility
—
D
2.93840.4361★☆☆☆☆
SIGNATURE HEALTHCARE OF NORFOLK
NORFOLK
1.6 mi
C
3.2280.4325★★☆☆☆
Ghent Health and Rehabilitation
NORFOLK
1.8 mi
D
2.70870.2851★☆☆☆☆
PORTSMOUTH HEALTH AND REHAB
PORTSMOUTH
2.3 mi
F
3.08070.215★☆☆☆☆
NORVIEW HEIGHTS REHABILITATION AND NURSING
NORFOLK
2.6 mi
C
3.25980.4607★★☆☆☆
AUTUMN CARE OF NORFOLK
NORFOLK
3.4 mi
D
3.40130.3799★★★★☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

6
Inspections
46
Total Deficiencies
$0
Fines Assessed
Sep 24, 2025Health
6 deficiencies cited· Includes actual harm
▼
Sep 5, 2024Health
1 deficiency cited
▼
Feb 16, 2023Health
2 deficiencies cited· Includes actual harm
▼
Jul 15, 2021Health
12 deficiencies cited
▼
May 9, 2019Health
16 deficiencies cited
▼
Aug 17, 2017Health
9 deficiencies cited
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.