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B
Good

BROOKSIDE REHABILITATION AND HEALTHCARE CENTER

11 PONTIAC AVENUE · WEBSTER, MA 01570

5089433889 · For profit - Limited Liability company

81 beds67.3 residents155 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
B
Good
Total Staff
B
Good
RN Staff
B
Good
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

BROOKSIDE REHABILITATION AND HEALTHCARE CENTER receives an overall staffing grade of B (Good). With 3.8902 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has RN staffing of 0.704 HPRD, below the recommended 0.75. It is 0.01 HPRD below the national average.

Weekend staffing stays relatively consistent — dropping 9.8% compared to weekdays. The facility uses a moderate level of agency staff (14.89% of hours), suggesting some reliance on temporary workers.

Staffing levels have been trending upward over recent quarters.

🔍 Areas of Concern (1)

⚠️RN staffing (0.704 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (4)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
✅No days with zero registered nurse hours this quarter
✅Consistent weekend staffing — only 9.8% drop-off
✅Highly consistent day-to-day staffing levels
Total Nurse HPRD
3.8902hrs/resident/day▼ 0.01
CMS benchmark: 3.48
RN HPRD
0.704hrs/resident/day▲ 0.02
Recommended: 0.75
Weekend Drop-off
9.8%
4.0011 weekday → 3.6088 weekend
Agency Staff
14.89%
19.4% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
2.3888hrs/resident/day
Direct care aides
LPN HPRD
0.7974hrs/resident/day
Licensed practical nurses
Consistency
0.2906std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Worcester County Average+0.07 HPRD
3.82
03.89 HPRD
vs. Massachusetts State Average+0.02 HPRD
3.87
03.89 HPRD
vs. National Average-0.01 HPRD
3.90
03.89 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
BROOKSIDE REHABILITATION AND HEALTHCARE CENTER ★
WEBSTER · This facility
—
B
3.89020.704★★☆☆☆
WEBSTER MANOR REHABILITATION & HEALTH CARE CENTER
WEBSTER
1.9 mi
D
2.99680.6161★★☆☆☆
LANESSA EXTENDED CARE
WEBSTER
1.9 mi
D
2.86030.4268★☆☆☆☆
SOUTHBRIDGE REHABILITATION & HEALTH CARE CENTER
SOUTHBRIDGE
8.5 mi
D
3.2290.2986★☆☆☆☆
BLACKSTONE VALLEY HEALTH AND REHABILITATION
WHITINSVILLE
11 mi
D
3.17170.3222★★★☆☆
PARSONS HILL REHABILITATION & HEALTH CARE CENTER
WORCESTER
12.4 mi
C
3.15720.4127★★☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

3
Inspections
29
Total Deficiencies
$0
Fines Assessed
Jul 30, 2025Health
11 deficiencies cited
▼
May 2, 2024Health
10 deficiencies cited
▼
Nov 1, 2022Health
8 deficiencies cited· Includes actual harm
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.