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A
Very Good

POLARIS HEALTHCARE AND REHABILITATION CENTER

21 W CLARKE AVENUE · MILFORD, DE 19963

3025037650 · For profit - Limited Liability company

100 beds91 residents239 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
A
Very Good
Total Staff
A
Very Good
RN Staff
A
Very Good
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✓RN Recommendation(≥ 0.75 HPRD)
✓Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

POLARIS HEALTHCARE AND REHABILITATION CENTER receives an overall staffing grade of A (Very Good). With 4.1873 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has adequate registered nurse (RN) coverage. It is 0.29 HPRD above the national average.

Weekend staffing stays relatively consistent — dropping 11.52% compared to weekdays. The facility relies heavily on temporary agency staff (33.32% of hours), suggesting potential workforce instability.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (1)

⚠️33.32% of nursing hours come from agency/contract workers. High contractor reliance often means less continuity of care — staff who don't know the residents.

✨ Strengths (3)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
✅Meets the research-recommended RN staffing level (≥ 0.75 HPRD)
✅No days with zero registered nurse hours this quarter
Total Nurse HPRD
4.1873hrs/resident/day▲ 0.29
CMS benchmark: 3.48
RN HPRD
0.8306hrs/resident/day▲ 0.15
Recommended: 0.75
Weekend Drop-off
11.52%
4.3282 weekday → 3.8294 weekend
Agency Staff
33.32%
74.35% of RN hours from contractors
⚠ High contractor reliance
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
2.1831hrs/resident/day
Direct care aides
LPN HPRD
1.1736hrs/resident/day
Licensed practical nurses
Consistency
0.326std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Sussex County Average+0.05 HPRD
4.13
04.19 HPRD
vs. Delaware State Average-0.19 HPRD
4.38
04.19 HPRD
vs. National Average+0.29 HPRD
3.90
04.19 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
POLARIS HEALTHCARE AND REHABILITATION CENTER ★
MILFORD · This facility
—
A
4.18730.8306★☆☆☆☆
MILFORD CENTER
MILFORD
0.4 mi
B
3.72660.7516☆☆☆☆☆
DELAWARE VETERANS HOME
MILFORD
2.3 mi
A+
6.22472.2482★★★★★
DELAWARE BAY REHABILITATION AND HEALTHCARE CENTER
GEORGETOWN
14.8 mi
B
4.01790.5955★★☆☆☆
EXCELCARE AT LEWES LLC
LEWES
17.5 mi
B
3.79480.6293★★☆☆☆
BAY TERRACE REHABILITATION AND HEALTH CENTER
DOVER
17.7 mi
B
3.85450.7567★★★☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

6
Inspections
89
Total Deficiencies
$127,199
Fines Assessed
Aug 11, 2025Health
2 deficiencies cited
▼
Jan 28, 2025Health
39 deficiencies cited· Includes actual harm
▼
Jul 9, 2024Health
2 deficiencies cited
▼
Apr 11, 2024Health
17 deficiencies cited· Includes actual harm
▼
Mar 10, 2023Health
3 deficiencies cited
▼
Oct 18, 2022Health
26 deficiencies cited
▼

Penalty History

Jan 28, 2025Fine
$114,368
Apr 11, 2024Fine
$12,831
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.