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D
Poor

WESTSIDE CARE CENTER

349 BIDWELL STREET · MANCHESTER, CT 06040

8606479191 · For profit - Limited Liability company

162 beds126.7 residents187 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
D
Poor
Total Staff
D
Poor
RN Staff
D
Poor
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

WESTSIDE CARE CENTER receives an overall staffing grade of D (Poor). With 2.9099 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.2871 HPRD, below the recommended 0.75. It is 0.99 HPRD below the national average.

Weekend staffing stays relatively consistent — dropping 14.78% compared to weekdays. The facility has low agency staff usage (3.48% of hours), suggesting a mostly permanent workforce.

Staffing levels have been declining over recent quarters — worth monitoring.

🔍 Areas of Concern (2)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 2.9099 HPRD — needs 0.57 more hours per resident per day.
⚠️RN staffing (0.2871 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (3)

✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (3.48%) — mostly permanent, familiar staff
✅Highly consistent day-to-day staffing levels
Total Nurse HPRD
2.9099hrs/resident/day▼ 0.99
CMS benchmark: 3.48
RN HPRD
0.2871hrs/resident/day▼ 0.40
Recommended: 0.75
Weekend Drop-off
14.78%
3.0368 weekday → 2.5879 weekend
Agency Staff
3.48%
18.92% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.819hrs/resident/day
Direct care aides
LPN HPRD
0.8039hrs/resident/day
Licensed practical nurses
Consistency
0.2378std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Capitol County Average-0.91 HPRD
3.82
02.91 HPRD
vs. Connecticut State Average-0.93 HPRD
3.84
02.91 HPRD
vs. National Average-0.99 HPRD
3.90
02.91 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
WESTSIDE CARE CENTER ★
MANCHESTER · This facility
—
D
2.90990.2871★★☆☆☆
TOUCHPOINTS AT MANCHESTER
MANCHESTER
0.1 mi
C
3.08340.4845★★★★☆
MANCHESTER REHABILITATION AND HEALTHCARE CENTER
MANCHESTER
0.8 mi
C
3.8640.4525★★★★★
GLASTONBURY CENTER FOR HEALTH & REHABILITATION
GLASTONBURY
3.1 mi
B
3.90290.5891★★★★☆
CIVITA CARE CENTER AT SALMON BROOK
GLASTONBURY
4.3 mi
C
3.44690.6755★☆☆☆☆
Riverside Health Care Center, Inc.
EAST HARTFORD
5.2 mi
C
3.74260.5204★☆☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

10
Inspections
45
Total Deficiencies
$0
Fines Assessed
Dec 2, 2025Health
1 deficiency cited
▼
Jun 16, 2025Health
1 deficiency cited
▼
Feb 20, 2025Health
4 deficiencies cited
▼
Nov 26, 2024Health
2 deficiencies cited
▼
Nov 6, 2024Health
13 deficiencies cited
▼
Mar 5, 2024Health
1 deficiency cited
▼
Dec 14, 2023Health
3 deficiencies cited
▼
Feb 2, 2023Health
5 deficiencies cited· Includes actual harm
▼
Apr 19, 2022Health
3 deficiencies cited
▼
Aug 30, 2019Health
12 deficiencies cited
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.