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C
Below Standard

TOUCHPOINTS AT MANCHESTER

333 BIDWELL ST · MANCHESTER, CT 06040

8605333086 · For profit - Corporation

127 beds115.3 residents153 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
C
Below Standard
RN Staff
C
Below Standard
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

TOUCHPOINTS AT MANCHESTER receives an overall staffing grade of C (Below Standard). With 3.0834 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.4845 HPRD, below the recommended 0.75. It is 0.81 HPRD below the national average.

Weekend staffing stays relatively consistent — dropping 12.47% compared to weekdays. The facility has low agency staff usage (0.57% of hours), suggesting a mostly permanent workforce.

Staffing levels have been trending upward over recent quarters.

🔍 Areas of Concern (2)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.0834 HPRD — needs 0.40 more hours per resident per day.
⚠️RN staffing (0.4845 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (3)

✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (0.57%) — mostly permanent, familiar staff
✅Highly consistent day-to-day staffing levels
Total Nurse HPRD
3.0834hrs/resident/day▼ 0.81
CMS benchmark: 3.48
RN HPRD
0.4845hrs/resident/day▼ 0.20
Recommended: 0.75
Weekend Drop-off
12.47%
3.196 weekday → 2.7976 weekend
Agency Staff
0.57%
2.14% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.938hrs/resident/day
Direct care aides
LPN HPRD
0.6609hrs/resident/day
Licensed practical nurses
Consistency
0.2201std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Capitol County Average-0.74 HPRD
3.82
03.08 HPRD
vs. Connecticut State Average-0.76 HPRD
3.84
03.08 HPRD
vs. National Average-0.81 HPRD
3.90
03.08 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
TOUCHPOINTS AT MANCHESTER ★
MANCHESTER · This facility
—
C
3.08340.4845★★★★☆
WESTSIDE CARE CENTER
MANCHESTER
0.1 mi
D
2.90990.2871★★☆☆☆
MANCHESTER REHABILITATION AND HEALTHCARE CENTER
MANCHESTER
0.8 mi
C
3.8640.4525★★★★★
GLASTONBURY CENTER FOR HEALTH & REHABILITATION
GLASTONBURY
3 mi
B
3.90290.5891★★★★☆
CIVITA CARE CENTER AT SALMON BROOK
GLASTONBURY
4.2 mi
C
3.44690.6755★☆☆☆☆
Riverside Health Care Center, Inc.
EAST HARTFORD
5.1 mi
C
3.74260.5204★☆☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

6
Inspections
29
Total Deficiencies
$0
Fines Assessed
Sep 2, 2025Health
1 deficiency cited
▼
Aug 13, 2025Health
4 deficiencies cited
▼
Jun 20, 2025Health
1 deficiency cited
▼
Feb 28, 2025Health
3 deficiencies cited
▼
Jul 25, 2023Health
16 deficiencies cited
▼
Jun 30, 2021Health
4 deficiencies cited
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.