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C
Below Standard

MANCHESTER REHABILITATION AND HEALTHCARE CENTER

385 W CENTER ST · MANCHESTER, CT 06040

8606477828 · For profit - Corporation

126 beds116.7 residents294 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
B
Good
Total Staff
C
Below Standard
RN Staff
C
Below Standard
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

MANCHESTER REHABILITATION AND HEALTHCARE CENTER receives an overall staffing grade of C (Below Standard). With 3.864 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has RN staffing of 0.4525 HPRD, below the recommended 0.75. It is 0.03 HPRD below the national average.

Weekend staffing stays relatively consistent — dropping 11.69% compared to weekdays. The facility has low agency staff usage (7.03% of hours), suggesting a mostly permanent workforce.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (1)

⚠️RN staffing (0.4525 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (3)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
✅No days with zero registered nurse hours this quarter
✅Highly consistent day-to-day staffing levels
Total Nurse HPRD
3.864hrs/resident/day▼ 0.03
CMS benchmark: 3.48
RN HPRD
0.4525hrs/resident/day▼ 0.23
Recommended: 0.75
Weekend Drop-off
11.69%
3.996 weekday → 3.529 weekend
Agency Staff
7.03%
5.28% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
2.2187hrs/resident/day
Direct care aides
LPN HPRD
1.1927hrs/resident/day
Licensed practical nurses
Consistency
0.2546std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Capitol County Average+0.04 HPRD
3.82
03.86 HPRD
vs. Connecticut State Average+0.02 HPRD
3.84
03.86 HPRD
vs. National Average-0.03 HPRD
3.90
03.86 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
MANCHESTER REHABILITATION AND HEALTHCARE CENTER ★
MANCHESTER · This facility
—
C
3.8640.4525★★★★★
TOUCHPOINTS AT MANCHESTER
MANCHESTER
0.8 mi
C
3.08340.4845★★★★☆
WESTSIDE CARE CENTER
MANCHESTER
0.8 mi
D
2.90990.2871★★☆☆☆
GLASTONBURY CENTER FOR HEALTH & REHABILITATION
GLASTONBURY
3.6 mi
B
3.90290.5891★★★★☆
CIVITA CARE CENTER AT SALMON BROOK
GLASTONBURY
4.5 mi
C
3.44690.6755★☆☆☆☆
Riverside Health Care Center, Inc.
EAST HARTFORD
4.8 mi
C
3.74260.5204★☆☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

7
Inspections
14
Total Deficiencies
$0
Fines Assessed
Nov 19, 2025Health
1 deficiency cited
▼
Sep 30, 2024Health
1 deficiency cited
▼
Aug 26, 2024Health
1 deficiency cited
▼
May 22, 2024Health
7 deficiencies cited
▼
Dec 20, 2023Health
1 deficiency cited
▼
Mar 24, 2022Health
1 deficiency cited
▼
Oct 17, 2019Health
2 deficiencies cited
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.