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B
Good

OUR LADY OF HOPE HEALTH CENTER

13700 NORTH GAYTON ROAD · RICHMOND, VA 23233

8043601960 · Non profit - Church related

75 beds70.2 residents331 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
A
Very Good
Total Staff
B
Good
RN Staff
B
Good
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✓Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

OUR LADY OF HOPE HEALTH CENTER receives an overall staffing grade of B (Good). With 4.3646 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has RN staffing of 0.6838 HPRD, below the recommended 0.75. It is 0.47 HPRD above the national average.

Weekend staffing decreases noticeably — dropping 20.25% compared to weekdays. The facility relies heavily on temporary agency staff (18.15% of hours), suggesting potential workforce instability.

Staffing levels have been trending upward over recent quarters.

🔍 Areas of Concern (3)

⚠️Had 1 day with zero registered nurse hours this quarter. While below the 4-day threshold for an auto 1-star rating, any zero-RN day is a concern.
⚠️RN staffing (0.6838 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.
⚠️18.15% of nursing hours come from agency/contract workers. High contractor reliance often means less continuity of care — staff who don't know the residents.

✨ Strengths (1)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
Total Nurse HPRD
4.3646hrs/resident/day▲ 0.47
CMS benchmark: 3.48
RN HPRD
0.6838hrs/resident/day▲ 0.00
Recommended: 0.75
Weekend Drop-off
20.25%
4.6296 weekday → 3.6919 weekend
⚠ Significant weekend reduction
Agency Staff
18.15%
0.35% of RN hours from contractors
⚠ High contractor reliance
Days with Zero RN
1days this quarter
4+ days = auto 1-star
CNA HPRD
2.4061hrs/resident/day
Direct care aides
LPN HPRD
1.2747hrs/resident/day
Licensed practical nurses
Consistency
0.5902std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Henrico County Average+0.35 HPRD
4.01
04.36 HPRD
vs. Virginia State Average+0.54 HPRD
3.83
04.36 HPRD
vs. National Average+0.47 HPRD
3.90
04.36 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
OUR LADY OF HOPE HEALTH CENTER ★
RICHMOND · This facility
—
B
4.36460.6838★★★★☆
SHALOM GARDENS HEALTH & REHABILITATION
RICHMOND
2.4 mi
B
3.60150.8036★★★★☆
CANTERBURY REHABILITATION AND HEALTHCARE CENTER
RICHMOND
2.7 mi
B
3.65920.5851★☆☆☆☆
THE LAURELS OF UNIVERSITY PARK
RICHMOND
3.9 mi
D
3.62260.3529★★☆☆☆
ELIZABETH ADAM CRUMP HEALTH AND REHAB
GLEN ALLEN
6.4 mi
D
3.64780.398★☆☆☆☆
WESTPORT REHABILITATION AND NURSING CENTER
RICHMOND
6.5 mi
C
3.49930.4186★☆☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

5
Inspections
31
Total Deficiencies
$0
Fines Assessed
Dec 6, 2024Health
3 deficiencies cited
▼
Sep 27, 2023Health
4 deficiencies cited
▼
May 3, 2023Health
5 deficiencies cited
▼
Dec 9, 2021Health
4 deficiencies cited
▼
Feb 27, 2020Health
15 deficiencies cited
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.