Home›New Hampshire›Merrimack County›PLEASANT VIEW CENTER
B
Good

PLEASANT VIEW CENTER

239 PLEASANT STREET · CONCORD, NH 03301

6032246561 · For profit - Individual

176 beds154.6 residents334 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
B
Good
Total Staff
B
Good
RN Staff
B
Good
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

PLEASANT VIEW CENTER receives an overall staffing grade of B (Good). With 3.5516 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has RN staffing of 0.5611 HPRD, below the recommended 0.75. It is 0.34 HPRD below the national average.

Weekend staffing stays relatively consistent — dropping 13.36% compared to weekdays. The facility relies heavily on temporary agency staff (29.17% of hours), suggesting potential workforce instability.

Staffing levels have been trending upward over recent quarters.

🔍 Areas of Concern (2)

⚠️RN staffing (0.5611 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.
⚠️29.17% of nursing hours come from agency/contract workers. High contractor reliance often means less continuity of care — staff who don't know the residents.

✨ Strengths (3)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
✅No days with zero registered nurse hours this quarter
✅Highly consistent day-to-day staffing levels
Total Nurse HPRD
3.5516hrs/resident/day▼ 0.34
CMS benchmark: 3.48
RN HPRD
0.5611hrs/resident/day▼ 0.12
Recommended: 0.75
Weekend Drop-off
13.36%
3.6909 weekday → 3.1979 weekend
Agency Staff
29.17%
27.5% of RN hours from contractors
⚠ High contractor reliance
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
2.1503hrs/resident/day
Direct care aides
LPN HPRD
0.5172hrs/resident/day
Licensed practical nurses
Consistency
0.2903std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Merrimack County Average-0.45 HPRD
4.00
03.55 HPRD
vs. New Hampshire State Average-0.41 HPRD
3.96
03.55 HPRD
vs. National Average-0.34 HPRD
3.90
03.55 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
PLEASANT VIEW CENTER ★
CONCORD · This facility
—
B
3.55160.5611☆☆☆☆☆
PRESIDENTIAL OAKS
CONCORD
0.4 mi
A
4.95990.9209★★★☆☆
Harris Hill Center, Genesis HealthCare
CONCORD
1.5 mi
C
3.32850.518★★☆☆☆
HAVENWOOD-HERITAGE HEIGHTS
CONCORD
2.9 mi
A
4.68390.982★★★★★
EPSOM HEALTHCARE CENTER
EPSOM
10.4 mi
C
3.28380.5215★★★☆☆
HACKETT HILL HEALTHCARE CENTER
MANCHESTER
11.6 mi
B
3.61381.2009★★☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

8
Inspections
42
Total Deficiencies
$12,982
Fines Assessed
Jul 3, 2025Health
12 deficiencies cited
▼
Feb 26, 2025Health
6 deficiencies cited· Includes actual harm
▼
Nov 5, 2024Health
2 deficiencies cited
▼
Sep 24, 2024Health
2 deficiencies cited
▼
Jul 25, 2024Health
10 deficiencies cited
▼
Mar 28, 2024Health
2 deficiencies cited
▼
Jun 22, 2023Health
7 deficiencies cited
▼
Feb 15, 2023Health
1 deficiency cited
▼

Penalty History

Feb 26, 2025Fine
$8,788
Dec 11, 2023Fine
$4,194
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.