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B
Good

CHARLENE MANOR EXTENDED CARE FACILITY

130 COLRAIN ROAD · GREENFIELD, MA 01301

4137743724 · Non profit - Corporation

123 beds116.9 residents262 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
B
Good
Total Staff
B
Good
RN Staff
B
Good
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

CHARLENE MANOR EXTENDED CARE FACILITY receives an overall staffing grade of B (Good). With 3.7869 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has RN staffing of 0.6561 HPRD, below the recommended 0.75. It is 0.11 HPRD below the national average.

Weekend staffing decreases noticeably — dropping 22.35% compared to weekdays. The facility uses a moderate level of agency staff (9.09% of hours), suggesting some reliance on temporary workers.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (1)

⚠️RN staffing (0.6561 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (2)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
✅No days with zero registered nurse hours this quarter
Total Nurse HPRD
3.7869hrs/resident/day▼ 0.11
CMS benchmark: 3.48
RN HPRD
0.6561hrs/resident/day▼ 0.03
Recommended: 0.75
Weekend Drop-off
22.35%
4.0423 weekday → 3.1388 weekend
⚠ Significant weekend reduction
Agency Staff
9.09%
11.89% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
2.1844hrs/resident/day
Direct care aides
LPN HPRD
0.9072hrs/resident/day
Licensed practical nurses
Consistency
0.4844std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Franklin County Average+0.21 HPRD
3.57
03.79 HPRD
vs. Massachusetts State Average-0.09 HPRD
3.87
03.79 HPRD
vs. National Average-0.11 HPRD
3.90
03.79 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
CHARLENE MANOR EXTENDED CARE FACILITY ★
GREENFIELD · This facility
—
B
3.78690.6561★☆☆☆☆
REGALCARE AT GREENFIELD
GREENFIELD
0.8 mi
C
3.59450.5397★★★★☆
POET'S SEAT HEALTHCARE CENTER
GREENFIELD
2.1 mi
C
3.33780.4818★★☆☆☆
CENTER FOR EXTENDED CARE AT AMHERST
AMHERST
16.1 mi
D
3.2960.2747★★☆☆☆
LINDA MANOR EXTENDED CARE FACILITY
LEEDS
16.4 mi
B
4.03770.6754★☆☆☆☆
QUABBIN VALLEY HEALTHCARE
ATHOL
17.9 mi
C
3.35120.4291★☆☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

7
Inspections
61
Total Deficiencies
$99,366
Fines Assessed
May 6, 2025Health
1 deficiency cited
▼
Mar 12, 2025Health
1 deficiency cited
▼
Nov 6, 2024Health
27 deficiencies cited· Includes actual harm
▼
Jun 28, 2024Health
2 deficiencies cited
▼
Dec 13, 2023Health
3 deficiencies cited
▼
Sep 18, 2023Health
12 deficiencies cited
▼
Mar 30, 2022Health
15 deficiencies cited
▼

Penalty History

Nov 6, 2024Fine
$52,192
Jun 28, 2024Fine
$37,001
Sep 18, 2023Fine
$10,173
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.