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D
Poor

HERITAGE MANOR WEST

7060 COTTONWOOD BLVD · SHREVEPORT, LA 71129

3186861400 · For profit - Limited Liability company

140 beds114.3 residents156 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
B
Good
Total Staff
D
Poor
RN Staff
D
Poor
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

HERITAGE MANOR WEST receives an overall staffing grade of D (Poor). With 3.7162 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has RN staffing of 0.3096 HPRD, below the recommended 0.75. It is 0.18 HPRD below the national average.

Weekend staffing decreases noticeably — dropping 18.85% compared to weekdays. The facility has low agency staff usage (0.06% of hours), suggesting a mostly permanent workforce.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (1)

⚠️RN staffing (0.3096 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (3)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (0.06%) — mostly permanent, familiar staff
Total Nurse HPRD
3.7162hrs/resident/day▼ 0.18
CMS benchmark: 3.48
RN HPRD
0.3096hrs/resident/day▼ 0.37
Recommended: 0.75
Weekend Drop-off
18.85%
3.9253 weekday → 3.1854 weekend
Agency Staff
0.06%
0.72% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
2.2843hrs/resident/day
Direct care aides
LPN HPRD
1.0355hrs/resident/day
Licensed practical nurses
Consistency
0.4std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Caddo County Average-0.36 HPRD
4.07
03.72 HPRD
vs. Louisiana State Average-0.12 HPRD
3.84
03.72 HPRD
vs. National Average-0.18 HPRD
3.90
03.72 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
HERITAGE MANOR WEST ★
SHREVEPORT · This facility
—
D
3.71620.3096★★★☆☆
THE GUEST HOUSE SKILLED NURSING REHABILITATION
SHREVEPORT
4.1 mi
F
2.81490.2376★☆☆☆☆
SOUTHERN HILLS HEALTHCARE AND REHABILITATION
SHREVEPORT
4.4 mi
F
3.89710.1874★☆☆☆☆
THE BRADFORD SKILLED NURSING AND REHABILITATION
SHREVEPORT
4.5 mi
F
3.42540.2409★★★☆☆
Heritage Manor South
SHREVEPORT
4.5 mi
D
3.80310.3306★★★☆☆
Southern Oaks Nursing & Rehabilitation Center
Shreveport
5.1 mi
D
3.6710.2513★☆☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

4
Inspections
18
Total Deficiencies
$0
Fines Assessed
Jan 8, 2025Health
5 deficiencies cited
▼
Dec 10, 2024Health
2 deficiencies cited
▼
Jan 10, 2024Health
2 deficiencies cited
▼
Jan 25, 2023Health
9 deficiencies cited
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.