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D
Poor

HERITAGE MANOR OF MANDEVILLE

1820 W. CAUSEWAY APPROACH · MANDEVILLE, LA 70471

9856264798 · For profit - Limited Liability company

145 beds107.2 residents157 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
B
Good
Total Staff
D
Poor
RN Staff
D
Poor
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

HERITAGE MANOR OF MANDEVILLE receives an overall staffing grade of D (Poor). With 3.8858 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has RN staffing of 0.3043 HPRD, below the recommended 0.75. It is 0.01 HPRD below the national average.

Weekend staffing stays relatively consistent — dropping 10.88% compared to weekdays. The facility has low agency staff usage (0.71% of hours), suggesting a mostly permanent workforce.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (1)

⚠️RN staffing (0.3043 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (3)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (0.71%) — mostly permanent, familiar staff
Total Nurse HPRD
3.8858hrs/resident/day▼ 0.01
CMS benchmark: 3.48
RN HPRD
0.3043hrs/resident/day▼ 0.38
Recommended: 0.75
Weekend Drop-off
10.88%
4.009 weekday → 3.573 weekend
Agency Staff
0.71%
4% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
2.3362hrs/resident/day
Direct care aides
LPN HPRD
1.1678hrs/resident/day
Licensed practical nurses
Consistency
0.3635std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. St. Tammany County Average-0.16 HPRD
4.05
03.89 HPRD
vs. Louisiana State Average+0.05 HPRD
3.84
03.89 HPRD
vs. National Average-0.01 HPRD
3.90
03.89 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
HERITAGE MANOR OF MANDEVILLE ★
MANDEVILLE · This facility
—
D
3.88580.3043★★☆☆☆
Pontchartrain Health Care Center
Mandeville
1 mi
F
3.8520.2076★☆☆☆☆
TRINITY TRACE COMMUNITY CARE CENTER
COVINGTON
2.2 mi
D
4.43640.2928★★★★☆
CHRISTWOOD
COVINGTON
3.9 mi
C
4.46920.4724★★★★☆
Forest Manor Nursing and Rehabilitation Center
COVINGTON
4.7 mi
F
3.91430.2411★★★☆☆
LACOMBE NURSING CENTRE
LACOMBE
11.4 mi
C
3.78820.5234★★☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

6
Inspections
27
Total Deficiencies
$9,318
Fines Assessed
Sep 24, 2025Health
5 deficiencies cited
▼
Oct 9, 2024Health
11 deficiencies cited
▼
Mar 7, 2024Health
6 deficiencies cited
▼
Feb 22, 2024Health
3 deficiencies cited
▼
Nov 1, 2023Health
1 deficiency cited
▼
Aug 16, 2023Health
1 deficiency cited· Includes actual harm
▼

Penalty History

Aug 16, 2023Fine
$9,318
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.