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B
Good

TOUCHPOINTS AT CHESTNUT

171 MAIN ST · EAST WINDSOR, CT 06088

8602925394 · For profit - Corporation

60 beds49.7 residents272 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
B
Good
Total Staff
A
Very Good
RN Staff
B
Good
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✓RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

TOUCHPOINTS AT CHESTNUT receives an overall staffing grade of B (Good). With 4.0452 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has adequate registered nurse (RN) coverage. It is 0.15 HPRD above the national average.

Weekend staffing decreases noticeably — dropping 19.93% compared to weekdays. The facility relies heavily on temporary agency staff (28.88% of hours), suggesting potential workforce instability.

Staffing levels have been trending upward over recent quarters.

🔍 Areas of Concern (1)

⚠️28.88% of nursing hours come from agency/contract workers. High contractor reliance often means less continuity of care — staff who don't know the residents.

✨ Strengths (3)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
✅Meets the research-recommended RN staffing level (≥ 0.75 HPRD)
✅No days with zero registered nurse hours this quarter
Total Nurse HPRD
4.0452hrs/resident/day▲ 0.15
CMS benchmark: 3.48
RN HPRD
0.8836hrs/resident/day▲ 0.20
Recommended: 0.75
Weekend Drop-off
19.93%
4.2866 weekday → 3.4325 weekend
Agency Staff
28.88%
34.32% of RN hours from contractors
⚠ High contractor reliance
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
2.3221hrs/resident/day
Direct care aides
LPN HPRD
0.8395hrs/resident/day
Licensed practical nurses
Consistency
0.5449std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Capitol County Average+0.22 HPRD
3.82
04.05 HPRD
vs. Connecticut State Average+0.21 HPRD
3.84
04.05 HPRD
vs. National Average+0.15 HPRD
3.90
04.05 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
TOUCHPOINTS AT CHESTNUT ★
EAST WINDSOR · This facility
—
B
4.04520.8836★★★☆☆
BICKFORD HEALTH CARE CENTER
WINDSOR LOCKS
0.5 mi
A
4.43951.0618★☆☆☆☆
FRESH RIVER HEALTHCARE
EAST WINDSOR
0.6 mi
D
2.97710.3605★★★★★
ST JOSEPH'S RESIDENCE
ENFIELD
3.5 mi
A+
5.13121.7535★★★★★
SUFFIELD HOUSE REHABILITATION AND HEALTHCARE CENTE
SUFFIELD
4.2 mi
D
3.76850.3953★★★★★
AUTUMN LAKE HEALTHCARE AT WINDSOR
WINDSOR
4.3 mi
C
3.03450.4134★☆☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

4
Inspections
31
Total Deficiencies
$0
Fines Assessed
Aug 18, 2025Health
3 deficiencies cited
▼
Apr 24, 2025Health
16 deficiencies cited
▼
Jun 28, 2023Health
9 deficiencies cited
▼
Jul 30, 2021Health
3 deficiencies cited
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.