Home›Connecticut›Capitol County›BICKFORD HEALTH CARE CENTER
A
Very Good

BICKFORD HEALTH CARE CENTER

14 MAIN STREET · WINDSOR LOCKS, CT 06096

8606234351 · Non profit - Corporation

48 beds41.5 residents204 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
A
Very Good
Total Staff
A+
Excellent
RN Staff
A
Very Good
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✓RN Recommendation(≥ 0.75 HPRD)
✓Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

BICKFORD HEALTH CARE CENTER receives an overall staffing grade of A (Very Good). With 4.4395 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has adequate registered nurse (RN) coverage. It is 0.54 HPRD above the national average.

Weekend staffing decreases noticeably — dropping 16.08% compared to weekdays. The facility uses a moderate level of agency staff (10.17% of hours), suggesting some reliance on temporary workers.

Staffing levels have been trending upward over recent quarters.

🔍 Areas of Concern (0)

No significant concerns identified for this quarter.

✨ Strengths (3)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
✅Meets the research-recommended RN staffing level (≥ 0.75 HPRD)
✅No days with zero registered nurse hours this quarter
Total Nurse HPRD
4.4395hrs/resident/day▲ 0.54
CMS benchmark: 3.48
RN HPRD
1.0618hrs/resident/day▲ 0.38
Recommended: 0.75
Weekend Drop-off
16.08%
4.6509 weekday → 3.9028 weekend
Agency Staff
10.17%
0.43% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
2.4766hrs/resident/day
Direct care aides
LPN HPRD
0.901hrs/resident/day
Licensed practical nurses
Consistency
0.5111std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Capitol County Average+0.62 HPRD
3.82
04.44 HPRD
vs. Connecticut State Average+0.60 HPRD
3.84
04.44 HPRD
vs. National Average+0.54 HPRD
3.90
04.44 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
BICKFORD HEALTH CARE CENTER ★
WINDSOR LOCKS · This facility
—
A
4.43951.0618★☆☆☆☆
TOUCHPOINTS AT CHESTNUT
EAST WINDSOR
0.5 mi
B
4.04520.8836★★★☆☆
FRESH RIVER HEALTHCARE
EAST WINDSOR
1.1 mi
D
2.97710.3605★★★★★
ST JOSEPH'S RESIDENCE
ENFIELD
3.7 mi
A+
5.13121.7535★★★★★
AUTUMN LAKE HEALTHCARE AT WINDSOR
WINDSOR
4.1 mi
C
3.03450.4134★☆☆☆☆
SUFFIELD HOUSE REHABILITATION AND HEALTHCARE CENTE
SUFFIELD
4.2 mi
D
3.76850.3953★★★★★

Inspection History & Penalties

Health inspection results from state surveys — most recent first

8
Inspections
63
Total Deficiencies
$64,623
Fines Assessed
Nov 4, 2025Health
1 deficiency cited
▼
Mar 14, 2025Health
3 deficiencies cited· Includes actual harm
▼
Dec 11, 2024Health
1 deficiency cited· Includes actual harm
▼
Aug 21, 2024Health
2 deficiencies cited
▼
Apr 29, 2024Health
20 deficiencies cited
▼
May 22, 2023Health
2 deficiencies cited
▼
Dec 28, 2021Health
27 deficiencies cited
▼
Nov 26, 2019Health
7 deficiencies cited
▼

Penalty History

Mar 14, 2025Fine
$55,632
Dec 11, 2024Fine
$8,991
Apr 29, 2024Payment Denial
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.