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C
Below Standard

COMPLETE CARE AT GLENDALE

4 HAZEL AVE · NAUGATUCK, CT 06770

2037231456 · For profit - Corporation

120 beds114.7 residents152 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
C
Below Standard
RN Staff
C
Below Standard
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

COMPLETE CARE AT GLENDALE receives an overall staffing grade of C (Below Standard). With 3.3027 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.5489 HPRD, below the recommended 0.75. It is 0.59 HPRD below the national average.

Weekend staffing stays relatively consistent — dropping 13.23% compared to weekdays. The facility has low agency staff usage (0% of hours), suggesting a mostly permanent workforce.

Staffing levels have been declining over recent quarters — worth monitoring.

🔍 Areas of Concern (2)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.3027 HPRD — needs 0.18 more hours per resident per day.
⚠️RN staffing (0.5489 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (3)

✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (0%) — mostly permanent, familiar staff
✅Highly consistent day-to-day staffing levels
Total Nurse HPRD
3.3027hrs/resident/day▼ 0.59
CMS benchmark: 3.48
RN HPRD
0.5489hrs/resident/day▼ 0.13
Recommended: 0.75
Weekend Drop-off
13.23%
3.4309 weekday → 2.9771 weekend
Agency Staff
0%
0% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.9538hrs/resident/day
Direct care aides
LPN HPRD
0.8hrs/resident/day
Licensed practical nurses
Consistency
0.2476std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Naugatuck Vly County Average-0.57 HPRD
3.87
03.30 HPRD
vs. Connecticut State Average-0.54 HPRD
3.84
03.30 HPRD
vs. National Average-0.59 HPRD
3.90
03.30 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
COMPLETE CARE AT GLENDALE ★
NAUGATUCK · This facility
—
C
3.30270.5489★★★★☆
BEACON BROOK CENTER FOR HEALTH & REHABILITATION
NAUGATUCK
0.2 mi
C
3.91010.5317★☆☆☆☆
SHADY KNOLL CENTER FOR HEALTH & REHABILITATION
SEYMOUR
4.9 mi
C
3.63080.5495★☆☆☆☆
CHESHIRE HOUSE HEALTH CARE FACILITY & REHAB CENTER
WATERBURY
5.9 mi
B
4.20880.6267★★☆☆☆
COMPLETE CARE AT MIDDLEBURY
MIDDLEBURY
6.3 mi
B
3.92250.764★★★★☆
ELIM PARK BAPTIST HOME, INC
CHESHIRE
6.9 mi
A
4.50750.7678★★★★★

Inspection History & Penalties

Health inspection results from state surveys — most recent first

6
Inspections
29
Total Deficiencies
$21,294
Fines Assessed
May 15, 2025Health
2 deficiencies cited
▼
Jan 26, 2024Health
11 deficiencies cited
▼
Jan 4, 2024Health
1 deficiency cited· Includes actual harm
▼
Jul 13, 2023Health
2 deficiencies cited· Includes actual harm
▼
Aug 31, 2021Health
5 deficiencies cited
▼
Apr 30, 2019Health
8 deficiencies cited
▼

Penalty History

Jul 13, 2023Fine
$21,294
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.