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C
Below Standard

HAVEN OF PHOENIX

4202 NORTH 20TH AVENUE · PHOENIX, AZ 85015

6022643824 · For profit - Limited Liability company

114 beds108.7 residents130 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
C
Below Standard
RN Staff
C
Below Standard
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

HAVEN OF PHOENIX receives an overall staffing grade of C (Below Standard). With 3.2748 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.42 HPRD, below the recommended 0.75. It is 0.62 HPRD below the national average.

Weekend staffing decreases noticeably — dropping 17.83% compared to weekdays. The facility has low agency staff usage (0% of hours), suggesting a mostly permanent workforce.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (2)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.2748 HPRD — needs 0.21 more hours per resident per day.
⚠️RN staffing (0.42 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (2)

✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (0%) — mostly permanent, familiar staff
Total Nurse HPRD
3.2748hrs/resident/day▼ 0.62
CMS benchmark: 3.48
RN HPRD
0.42hrs/resident/day▼ 0.26
Recommended: 0.75
Weekend Drop-off
17.83%
3.4486 weekday → 2.8337 weekend
Agency Staff
0%
0% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.6559hrs/resident/day
Direct care aides
LPN HPRD
0.9549hrs/resident/day
Licensed practical nurses
Consistency
0.3085std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Maricopa County Average-1.05 HPRD
4.32
03.27 HPRD
vs. Arizona State Average-0.86 HPRD
4.13
03.27 HPRD
vs. National Average-0.62 HPRD
3.90
03.27 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
HAVEN OF PHOENIX ★
PHOENIX · This facility
—
C
3.27480.42★★★★☆
THE REHABILITATION CENTER AT THE PALAZZO
PHOENIX
2.2 mi
C
3.83550.4807★★★☆☆
BEATITUDES CAMPUS
PHOENIX
2.9 mi
C
3.74860.425★★★☆☆
CAMELBACK POST ACUTE CARE AND REHABILITATION
PHOENIX
2.9 mi
C
3.35190.8462★★★★☆
MARYLAND GARDENS POST ACUTE
PHOENIX
2.9 mi
D
3.36310.3815★★★☆☆
DESERT TERRACE HEALTHCARE CENTER
PHOENIX
4.3 mi
B
3.58940.6194★★★★☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

6
Inspections
19
Total Deficiencies
$0
Fines Assessed
Dec 16, 2025Health
1 deficiency cited· Includes actual harm
▼
Jan 24, 2025Health
4 deficiencies cited
▼
Sep 13, 2024Health
1 deficiency cited
▼
Aug 20, 2024Health
2 deficiencies cited
▼
Sep 8, 2023Health
5 deficiencies cited
▼
Jul 28, 2022Health
6 deficiencies cited
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.