Home›Arizona›Maricopa County›DESERT HAVEN CARE CENTER
D
Poor

DESERT HAVEN CARE CENTER

2645 EAST THOMAS ROAD · PHOENIX, AZ 85016

6022436121 · For profit - Limited Liability company

115 beds84.2 residents206 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
A
Very Good
Total Staff
D
Poor
RN Staff
D
Poor
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✓Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

DESERT HAVEN CARE CENTER receives an overall staffing grade of D (Poor). With 4.2903 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has RN staffing of 0.3357 HPRD, below the recommended 0.75. It is 0.39 HPRD above the national average.

Weekend staffing drops significantly — dropping 28.21% compared to weekdays. The facility has low agency staff usage (1.17% of hours), suggesting a mostly permanent workforce.

Staffing levels have been declining over recent quarters — worth monitoring.

🔍 Areas of Concern (4)

⚠️Had 1 day with zero registered nurse hours this quarter. While below the 4-day threshold for an auto 1-star rating, any zero-RN day is a concern.
⚠️RN staffing (0.3357 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.
⚠️Weekend staffing drops 28.21% — significantly higher than average. Residents receive substantially less care on Saturdays and Sundays.
📊Staffing levels are highly variable day to day (consistency score: 0.8338). This means the care experience can be very different depending on the day.

✨ Strengths (2)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
✅Low agency staff usage (1.17%) — mostly permanent, familiar staff
Total Nurse HPRD
4.2903hrs/resident/day▲ 0.39
CMS benchmark: 3.48
RN HPRD
0.3357hrs/resident/day▼ 0.35
Recommended: 0.75
Weekend Drop-off
28.21%
4.662 weekday → 3.3468 weekend
⚠ Significant weekend reduction
Agency Staff
1.17%
1.85% of RN hours from contractors
Days with Zero RN
1days this quarter
4+ days = auto 1-star
CNA HPRD
2.8825hrs/resident/day
Direct care aides
LPN HPRD
1.0722hrs/resident/day
Licensed practical nurses
Consistency
0.8338std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Maricopa County Average-0.03 HPRD
4.32
04.29 HPRD
vs. Arizona State Average+0.16 HPRD
4.13
04.29 HPRD
vs. National Average+0.39 HPRD
3.90
04.29 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
DESERT HAVEN CARE CENTER ★
PHOENIX · This facility
—
D
4.29030.3357★★☆☆☆
DESERT TERRACE HEALTHCARE CENTER
PHOENIX
0.7 mi
B
3.58940.6194★★★★☆
HAVEN HEALTH SKY HARBOR, LLC
PHOENIX
2.3 mi
B
4.62620.6052★★☆☆☆
CAMELBACK POST ACUTE CARE AND REHABILITATION
PHOENIX
2.4 mi
C
3.35190.8462★★★★☆
MARYLAND GARDENS POST ACUTE
PHOENIX
4.5 mi
D
3.36310.3815★★★☆☆
HAVEN OF PHOENIX
PHOENIX
4.7 mi
C
3.27480.42★★★★☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

6
Inspections
27
Total Deficiencies
$8,018
Fines Assessed
Dec 17, 2025Health
2 deficiencies cited· Includes actual harm
▼
Nov 6, 2024Health
1 deficiency cited
▼
Aug 23, 2024Health
1 deficiency cited· Includes actual harm
▼
Apr 17, 2024Health
5 deficiencies cited
▼
Dec 1, 2022Health
9 deficiencies cited
▼
Aug 27, 2021Health
9 deficiencies cited
▼

Penalty History

Aug 23, 2024Fine
$8,018
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.