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C
Below Standard

WILLOWCREST HEALTH SERVICES

3821 S CHICAGO AVE · SOUTH MILWAUKEE, WI 53172

4147627336 · For profit - Limited Liability company

100 beds74.6 residents92 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
C
Below Standard
RN Staff
C
Below Standard
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

WILLOWCREST HEALTH SERVICES receives an overall staffing grade of C (Below Standard). With 3.4002 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.5253 HPRD, below the recommended 0.75. It is 0.50 HPRD below the national average.

Weekend staffing decreases noticeably — dropping 15.48% compared to weekdays. The facility has low agency staff usage (0% of hours), suggesting a mostly permanent workforce.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (2)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.4002 HPRD — needs 0.08 more hours per resident per day.
⚠️RN staffing (0.5253 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (2)

✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (0%) — mostly permanent, familiar staff
Total Nurse HPRD
3.4002hrs/resident/day▼ 0.50
CMS benchmark: 3.48
RN HPRD
0.5253hrs/resident/day▼ 0.16
Recommended: 0.75
Weekend Drop-off
15.48%
3.5558 weekday → 3.0052 weekend
Agency Staff
0%
0% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.899hrs/resident/day
Direct care aides
LPN HPRD
0.9759hrs/resident/day
Licensed practical nurses
Consistency
0.3116std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Milwaukee County Average-0.67 HPRD
4.07
03.40 HPRD
vs. Wisconsin State Average-0.80 HPRD
4.20
03.40 HPRD
vs. National Average-0.50 HPRD
3.90
03.40 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
WILLOWCREST HEALTH SERVICES ★
SOUTH MILWAUKEE · This facility
—
C
3.40020.5253★★☆☆☆
CHI FRANCISCAN VILLA
SOUTH MILWAUKEE
0.2 mi
C
3.56380.5393★☆☆☆☆
MAPLE RIDGE HEALTH SERVICES
MILWAUKEE
5.3 mi
D
3.45430.3513★★☆☆☆
AUTUMN LAKE HEALTHCARE AT GREENFIELD
MILWAUKEE
5.3 mi
A
4.63510.8415★☆☆☆☆
ST FRANCIS HEALTH SERVICES
SAINT FRANCIS
5.6 mi
C
3.09970.4629★★★★☆
SUNRISE HEALTH SERVICES
MILWAUKEE
7.9 mi
C
3.44280.5249★☆☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

5
Inspections
36
Total Deficiencies
$21,285
Fines Assessed
Jun 5, 2025Health
13 deficiencies cited
▼
Mar 5, 2025Health
1 deficiency cited
▼
Oct 14, 2024Health
1 deficiency cited
▼
Mar 29, 2024Health
17 deficiencies cited· Includes actual harm
▼
Jan 12, 2023Health
4 deficiencies cited
▼

Penalty History

Mar 29, 2024Fine
$21,285
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.