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C
Below Standard

COMPLETE CARE AT OAK RIDGE LLC

1000 ASSOCIATION DRIVE · CHARLESTON, WV 25311

3043474372 · For profit - Corporation

74 beds72.3 residents98 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
A
Very Good
RN Staff
C
Below Standard
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✓RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

COMPLETE CARE AT OAK RIDGE LLC receives an overall staffing grade of C (Below Standard). With 3.4351 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has adequate registered nurse (RN) coverage. It is 0.46 HPRD below the national average.

Weekend staffing decreases noticeably — dropping 19% compared to weekdays. The facility has low agency staff usage (0% of hours), suggesting a mostly permanent workforce.

Staffing levels have been declining over recent quarters — worth monitoring.

🔍 Areas of Concern (1)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.4351 HPRD — needs 0.04 more hours per resident per day.

✨ Strengths (3)

✅Meets the research-recommended RN staffing level (≥ 0.75 HPRD)
✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (0%) — mostly permanent, familiar staff
Total Nurse HPRD
3.4351hrs/resident/day▼ 0.46
CMS benchmark: 3.48
RN HPRD
0.9433hrs/resident/day▲ 0.26
Recommended: 0.75
Weekend Drop-off
19%
3.63 weekday → 2.9403 weekend
Agency Staff
0%
0% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.9769hrs/resident/day
Direct care aides
LPN HPRD
0.5149hrs/resident/day
Licensed practical nurses
Consistency
0.3859std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Kanawha County Average-0.63 HPRD
4.06
03.44 HPRD
vs. West Virginia State Average-0.26 HPRD
3.70
03.44 HPRD
vs. National Average-0.46 HPRD
3.90
03.44 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
COMPLETE CARE AT OAK RIDGE LLC ★
CHARLESTON · This facility
—
C
3.43510.9433★★★☆☆
THOMAS HOSPITALS SKILLED NURSING UNIT
CHARLESTON
1.2 mi
A+
8.00573.55★★★★★
ARTHUR B HODGES CENTER, THE
CHARLESTON
2 mi
A+
5.43981.5552★★★★☆
CHARLESTON HEALTHCARE CENTER
CHARLESTON
2.3 mi
B
4.04580.6495★★★☆☆
MEADOWBROOK ACRES
CHARLESTON
2.9 mi
B
4.13160.7139★★★☆☆
Dunbar Center
DUNBAR
5.8 mi
C
3.21920.4762★☆☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

3
Inspections
37
Total Deficiencies
$16,039
Fines Assessed
Jun 5, 2025Health
10 deficiencies cited
▼
Jul 25, 2024Health
23 deficiencies cited· Includes actual harm
▼
Feb 15, 2023Health
4 deficiencies cited
▼

Penalty History

Jul 25, 2024Fine
$16,039
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.