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D
Poor

Five Points at Lake Highlands Nursing and Rehab

9009 White Rock Tr · Dallas, TX 75238

2143553300 · For profit - Limited Liability company

280 beds170.2 residents141 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
D
Poor
RN Staff
D
Poor
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

Five Points at Lake Highlands Nursing and Rehab receives an overall staffing grade of D (Poor). With 3.101 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.3399 HPRD, below the recommended 0.75. It is 0.80 HPRD below the national average.

Weekend staffing decreases noticeably — dropping 24.73% compared to weekdays. The facility has low agency staff usage (0% of hours), suggesting a mostly permanent workforce.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (2)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.101 HPRD — needs 0.38 more hours per resident per day.
⚠️RN staffing (0.3399 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (2)

✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (0%) — mostly permanent, familiar staff
Total Nurse HPRD
3.101hrs/resident/day▼ 0.80
CMS benchmark: 3.48
RN HPRD
0.3399hrs/resident/day▼ 0.34
Recommended: 0.75
Weekend Drop-off
24.73%
3.3341 weekday → 2.5095 weekend
⚠ Significant weekend reduction
Agency Staff
0%
0% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.427hrs/resident/day
Direct care aides
LPN HPRD
0.8668hrs/resident/day
Licensed practical nurses
Consistency
0.4245std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Dallas County Average-0.25 HPRD
3.35
03.10 HPRD
vs. Texas State Average-0.30 HPRD
3.40
03.10 HPRD
vs. National Average-0.80 HPRD
3.90
03.10 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
Five Points at Lake Highlands Nursing and Rehab ★
Dallas · This facility
—
D
3.1010.3399★☆☆☆☆
THE MEADOWS HEALTH AND REHABILITATION CENTER
DALLAS
2 mi
D
3.03260.2678★☆☆☆☆
Treemont Healthcare and Rehabilitation Center
Dallas
6.1 mi
C
3.24130.6594★☆☆☆☆
Advanced Health & Rehab Center of Garland
Garland
6.7 mi
D
3.38170.3117★★★☆☆
Christian Care Communities and Services Mesquite
Mesquite
7.1 mi
B
3.53560.5664★★★★☆
Landmark of Plano Rehabilitation and Nursing Cente
Plano
10.7 mi
C
3.19490.4527★☆☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

17
Inspections
49
Total Deficiencies
$80,206
Fines Assessed
Dec 11, 2025Health
6 deficiencies cited· Includes actual harm
▼
Nov 6, 2025Health
2 deficiencies cited
▼
Sep 19, 2025Health
1 deficiency cited· Includes actual harm
▼
Jul 8, 2025Health
3 deficiencies cited· Includes actual harm
▼
May 14, 2025Health
4 deficiencies cited
▼
Jan 23, 2025Health
2 deficiencies cited
▼
Dec 10, 2024Health
9 deficiencies cited
▼
Dec 6, 2024Health
3 deficiencies cited
▼
Jun 3, 2024Health
1 deficiency cited· Includes actual harm
▼
May 18, 2024Health
1 deficiency cited
▼
Jan 20, 2024Health
4 deficiencies cited
▼
Nov 7, 2023Health
5 deficiencies cited
▼
Oct 11, 2023Health
1 deficiency cited· Includes actual harm
▼
Jun 5, 2023Health
2 deficiencies cited
▼
Apr 7, 2023Health
1 deficiency cited
▼
Feb 24, 2023Health
1 deficiency cited
▼
Sep 15, 2022Health
3 deficiencies cited
▼

Penalty History

Dec 11, 2025Fine
$24,845
Sep 19, 2025Fine
$15,940
Jul 8, 2025Fine
$22,925
May 18, 2024Fine
$8,985
Oct 11, 2023Fine
$7,511
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.