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C
Below Standard

HIGHLANDS HEALTH AND REHABILITATION CENTER

3549 NORRISWOOD · MEMPHIS, TN 38111

9013257820 · For profit - Corporation

180 beds156.7 residents245 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
C
Below Standard
RN Staff
C
Below Standard
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

HIGHLANDS HEALTH AND REHABILITATION CENTER receives an overall staffing grade of C (Below Standard). With 3.2499 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.4184 HPRD, below the recommended 0.75. It is 0.65 HPRD below the national average.

Weekend staffing stays relatively consistent — dropping 13.75% compared to weekdays. The facility has low agency staff usage (2.02% of hours), suggesting a mostly permanent workforce.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (2)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.2499 HPRD — needs 0.23 more hours per resident per day.
⚠️RN staffing (0.4184 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (3)

✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (2.02%) — mostly permanent, familiar staff
✅Highly consistent day-to-day staffing levels
Total Nurse HPRD
3.2499hrs/resident/day▼ 0.65
CMS benchmark: 3.48
RN HPRD
0.4184hrs/resident/day▼ 0.26
Recommended: 0.75
Weekend Drop-off
13.75%
3.3813 weekday → 2.9164 weekend
Agency Staff
2.02%
0% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.8799hrs/resident/day
Direct care aides
LPN HPRD
0.9515hrs/resident/day
Licensed practical nurses
Consistency
0.2595std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Shelby County Average-1.08 HPRD
4.33
03.25 HPRD
vs. Tennessee State Average-0.62 HPRD
3.87
03.25 HPRD
vs. National Average-0.65 HPRD
3.90
03.25 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
HIGHLANDS HEALTH AND REHABILITATION CENTER ★
MEMPHIS · This facility
—
C
3.24990.4184★★☆☆☆
ALLEN MORGAN HEALTH AND REHABILITATION CENTER
MEMPHIS
0 mi
A+
7.3181.9799★★★★★
SHELBY OAKS POST ACUTE
MEMPHIS
2.6 mi
B
3.67830.6904★☆☆☆☆
MIDTOWN CENTER FOR HEALTH AND REHABILITATION
MEMPHIS
3.3 mi
C
3.73470.4556★★☆☆☆
MAJESTIC GARDENS AT MEMPHIS REHAB & SNC
MEMPHIS
3.3 mi
D
3.26310.3356★☆☆☆☆
SIGNATURE HEALTHCARE OF MEMPHIS
MEMPHIS
5.6 mi
B
3.67640.7591★★★★☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

6
Inspections
24
Total Deficiencies
$308,570
Fines Assessed
Oct 14, 2025Health
1 deficiency cited
▼
May 5, 2023Health
7 deficiencies cited· Includes actual harm
▼
Mar 2, 2023Health
2 deficiencies cited
▼
Aug 11, 2022Health
6 deficiencies cited
▼
Oct 22, 2019Health
3 deficiencies cited
▼
Dec 6, 2018Health
5 deficiencies cited
▼

Penalty History

May 5, 2023Fine
$305,320
May 5, 2023Payment Denial
Mar 2, 2023Fine
$3,250
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.