Home›Oregon›Umatilla County›WILLOWBROOK POST ACUTE
A
Very Good

WILLOWBROOK POST ACUTE

707 SW 37TH STREET · PENDLETON, OR 97801

5412763374 · For profit - Limited Liability company

59 beds51.3 residents132 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
A
Very Good
Total Staff
A
Very Good
RN Staff
A
Very Good
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✓RN Recommendation(≥ 0.75 HPRD)
✓Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

WILLOWBROOK POST ACUTE receives an overall staffing grade of A (Very Good). With 4.2881 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has adequate registered nurse (RN) coverage. It is 0.39 HPRD above the national average.

Weekend staffing decreases noticeably — dropping 17.66% compared to weekdays. The facility relies heavily on temporary agency staff (18.55% of hours), suggesting potential workforce instability.

Staffing levels have been declining over recent quarters — worth monitoring.

🔍 Areas of Concern (1)

⚠️18.55% of nursing hours come from agency/contract workers. High contractor reliance often means less continuity of care — staff who don't know the residents.

✨ Strengths (3)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
✅Meets the research-recommended RN staffing level (≥ 0.75 HPRD)
✅No days with zero registered nurse hours this quarter
Total Nurse HPRD
4.2881hrs/resident/day▲ 0.39
CMS benchmark: 3.48
RN HPRD
0.8862hrs/resident/day▲ 0.20
Recommended: 0.75
Weekend Drop-off
17.66%
4.5133 weekday → 3.7164 weekend
Agency Staff
18.55%
4.9% of RN hours from contractors
⚠ High contractor reliance
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
2.6748hrs/resident/day
Direct care aides
LPN HPRD
0.399hrs/resident/day
Licensed practical nurses
Consistency
0.5329std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Umatilla County Average-0.55 HPRD
4.84
04.29 HPRD
vs. Oregon State Average-0.68 HPRD
4.97
04.29 HPRD
vs. National Average+0.39 HPRD
3.90
04.29 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
WILLOWBROOK POST ACUTE ★
PENDLETON · This facility
—
A
4.28810.8862★☆☆☆☆
REGENCY HERMISTON NURSING & REHAB CENTER
HERMISTON
26.7 mi
C
4.79330.469★★★☆☆
MILTON FREEWATER HEALTH & REHABILITATION CENTER
MILTON FREEWATER
28.5 mi
A+
5.43151.0949★★★☆☆
LA GRANDE POST ACUTE REHABILITATION
LA GRANDE
42.9 mi
A
4.70330.8826★★★☆☆
BLUE MOUNTAIN CARE CENTER
PRAIRIE CITY
82.6 mi
A+
5.69071.0303★☆☆☆☆
OREGON VETERANS HOME
THE DALLES
111.5 mi
A
5.28020.8237★★★★★

Inspection History & Penalties

Health inspection results from state surveys — most recent first

4
Inspections
40
Total Deficiencies
$80,796
Fines Assessed
Aug 22, 2025Health
15 deficiencies cited
▼
May 17, 2024Health
10 deficiencies cited· Includes actual harm
▼
Dec 7, 2023Health
6 deficiencies cited· Includes actual harm
▼
Dec 13, 2019Health
9 deficiencies cited
▼

Penalty History

May 17, 2024Fine
$61,458
Dec 7, 2023Fine
$19,338
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.