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D
Poor

COMPLETE CARE AT HOLIDAY CITY

4 PLAZA DRIVE · TOMS RIVER, NJ 08757

7322400900 · For profit - Corporation

180 beds141.2 residents261 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
D
Poor
RN Staff
D
Poor
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

COMPLETE CARE AT HOLIDAY CITY receives an overall staffing grade of D (Poor). With 3.0487 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.2689 HPRD, below the recommended 0.75. It is 0.85 HPRD below the national average.

Weekend staffing stays relatively consistent — dropping 13.24% compared to weekdays. The facility relies heavily on temporary agency staff (37.73% of hours), suggesting potential workforce instability.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (3)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.0487 HPRD — needs 0.43 more hours per resident per day.
⚠️RN staffing (0.2689 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.
⚠️37.73% of nursing hours come from agency/contract workers. High contractor reliance often means less continuity of care — staff who don't know the residents.

✨ Strengths (2)

✅No days with zero registered nurse hours this quarter
✅Highly consistent day-to-day staffing levels
Total Nurse HPRD
3.0487hrs/resident/day▼ 0.85
CMS benchmark: 3.48
RN HPRD
0.2689hrs/resident/day▼ 0.41
Recommended: 0.75
Weekend Drop-off
13.24%
3.1672 weekday → 2.7479 weekend
Agency Staff
37.73%
0% of RN hours from contractors
⚠ High contractor reliance
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.8532hrs/resident/day
Direct care aides
LPN HPRD
0.9266hrs/resident/day
Licensed practical nurses
Consistency
0.2701std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Ocean County Average-0.64 HPRD
3.69
03.05 HPRD
vs. New Jersey State Average-0.82 HPRD
3.87
03.05 HPRD
vs. National Average-0.85 HPRD
3.90
03.05 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
COMPLETE CARE AT HOLIDAY CITY ★
TOMS RIVER · This facility
—
D
3.04870.2689★★☆☆☆
COMPLETE CARE AT BEY LEA, LLC
TOMS RIVER
2.8 mi
C
3.38130.4443★★★★★
Hampton Ridge Healthcare and Rehabilitation
TOMS RIVER
3.2 mi
C
3.28780.4064★★★★★
COMPLETE CARE AT GREEN ACRES
TOMS RIVER
4 mi
C
3.5580.5465★★★★★
ARISTACARE AT MANCHESTER
MANCHESTER
4.5 mi
C
3.67990.4668★★★★☆
CRYSTAL LAKE HEALTHCARE AND REHABILITATION
BAYVILLE
5.6 mi
D
3.75250.3947☆☆☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

4
Inspections
19
Total Deficiencies
$12,155
Fines Assessed
Apr 25, 2025Health
4 deficiencies cited
▼
Feb 13, 2025Health
8 deficiencies cited
▼
Mar 30, 2023Health
4 deficiencies cited· Includes actual harm
▼
May 11, 2021Health
3 deficiencies cited
▼

Penalty History

Mar 30, 2023Fine
$12,155
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.