Home›New Hampshire›Hillsborough County›HOLY CROSS HEALTH CENTER
A
Very Good

HOLY CROSS HEALTH CENTER

357 ISLAND POND ROAD · MANCHESTER, NH 03109

6036283550 · Non profit - Church related

40 beds22.6 residents65 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
A+
Excellent
Total Staff
A
Very Good
RN Staff
A
Very Good
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✓RN Recommendation(≥ 0.75 HPRD)
✓Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

HOLY CROSS HEALTH CENTER receives an overall staffing grade of A (Very Good). With 5.2326 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has adequate registered nurse (RN) coverage. It is 1.34 HPRD above the national average.

Weekend staffing stays relatively consistent — dropping 12.35% compared to weekdays. The facility has low agency staff usage (1.32% of hours), suggesting a mostly permanent workforce.

Staffing levels have been trending upward over recent quarters.

🔍 Areas of Concern (0)

No significant concerns identified for this quarter.

✨ Strengths (4)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
✅Meets the research-recommended RN staffing level (≥ 0.75 HPRD)
✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (1.32%) — mostly permanent, familiar staff
Total Nurse HPRD
5.2326hrs/resident/day▲ 1.34
CMS benchmark: 3.48
RN HPRD
0.8448hrs/resident/day▲ 0.16
Recommended: 0.75
Weekend Drop-off
12.35%
5.4218 weekday → 4.7522 weekend
Agency Staff
1.32%
2.67% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
3.5147hrs/resident/day
Direct care aides
LPN HPRD
0.8335hrs/resident/day
Licensed practical nurses
Consistency
0.6866std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Hillsborough County Average+1.49 HPRD
3.74
05.23 HPRD
vs. New Hampshire State Average+1.27 HPRD
3.96
05.23 HPRD
vs. National Average+1.34 HPRD
3.90
05.23 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
HOLY CROSS HEALTH CENTER ★
MANCHESTER · This facility
—
A
5.23260.8448★★★★★
VILLA CREST NURSING AND RETIREMENT CENTER
MANCHESTER
1.2 mi
C
4.00030.4471★★★★★
HANOVER HILL HEALTH CARE CENTER
MANCHESTER
1.5 mi
C
3.36880.4275★☆☆☆☆
ST JOSEPH RESIDENCE
MANCHESTER
1.5 mi
A+
6.22581.0531★★☆☆☆
SAINT TERESA REHABILITATION & NURSING CENTER
MANCHESTER
1.9 mi
B
4.03970.6834★★★★☆
MAPLE LEAF HEALTH CARE CENTER
MANCHESTER
2.6 mi
C
3.22330.5126★★★★☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

2
Inspections
4
Total Deficiencies
$0
Fines Assessed
Jan 3, 2025Health
1 deficiency cited
▼
Jan 26, 2023Health
3 deficiencies cited
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.