Home›New Hampshire›Hillsborough County›CRESTWOOD CENTER
C
Below Standard

CRESTWOOD CENTER

40 CROSBY STREET · MILFORD, NH 03055

6036737061 · For profit - Corporation

82 beds62.2 residents103 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
A
Very Good
RN Staff
C
Below Standard
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✓RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

CRESTWOOD CENTER receives an overall staffing grade of C (Below Standard). With 3.1579 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has adequate registered nurse (RN) coverage. It is 0.74 HPRD below the national average.

Weekend staffing stays relatively consistent — dropping 14.39% compared to weekdays. The facility has low agency staff usage (2.44% of hours), suggesting a mostly permanent workforce.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (1)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.1579 HPRD — needs 0.32 more hours per resident per day.

✨ Strengths (3)

✅Meets the research-recommended RN staffing level (≥ 0.75 HPRD)
✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (2.44%) — mostly permanent, familiar staff
Total Nurse HPRD
3.1579hrs/resident/day▼ 0.74
CMS benchmark: 3.48
RN HPRD
0.8218hrs/resident/day▲ 0.14
Recommended: 0.75
Weekend Drop-off
14.39%
3.2917 weekday → 2.8181 weekend
Agency Staff
2.44%
0% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.4496hrs/resident/day
Direct care aides
LPN HPRD
0.7369hrs/resident/day
Licensed practical nurses
Consistency
0.3117std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Hillsborough County Average-0.58 HPRD
3.74
03.16 HPRD
vs. New Hampshire State Average-0.80 HPRD
3.96
03.16 HPRD
vs. National Average-0.74 HPRD
3.90
03.16 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
CRESTWOOD CENTER ★
MILFORD · This facility
—
C
3.15790.8218★★★★★
THE ELMS CENTER
MILFORD
0.3 mi
D
2.99880.6443★☆☆☆☆
Courville at Nashua
NASHUA
11.5 mi
C
3.70470.4318★★★★☆
Southern New Hampshire Rehabilitation & Healthcare
NASHUA
11.9 mi
D
2.98870.709★☆☆☆☆
BEDFORD NURSING & REHABILITATION CENTER
BEDFORD
12.4 mi
C
3.19050.529★★☆☆☆
RIDGEWOOD CENTER, GENESIS HEALTHCARE
BEDFORD
12.6 mi
C
3.2041.0729★★☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

3
Inspections
12
Total Deficiencies
$15,646
Fines Assessed
Jun 26, 2024Health
1 deficiency cited· Includes actual harm
▼
Jan 30, 2024Health
9 deficiencies cited
▼
Dec 16, 2022Health
2 deficiencies cited
▼

Penalty History

Jun 26, 2024Fine
$15,646
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.