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C
Below Standard

HEART OF THE OZARKS HEALTHCARE CENTER

2004 CRESTVIEW STREET · AVA, MO 65608

4176834129 · For profit - Limited Liability company

120 beds73.8 residents87 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
B
Good
RN Staff
C
Below Standard
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

HEART OF THE OZARKS HEALTHCARE CENTER receives an overall staffing grade of C (Below Standard). With 3.241 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.5644 HPRD, below the recommended 0.75. It is 0.66 HPRD below the national average.

Weekend staffing decreases noticeably — dropping 17.08% compared to weekdays. The facility has low agency staff usage (0% of hours), suggesting a mostly permanent workforce.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (2)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.241 HPRD — needs 0.24 more hours per resident per day.
⚠️RN staffing (0.5644 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (2)

✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (0%) — mostly permanent, familiar staff
Total Nurse HPRD
3.241hrs/resident/day▼ 0.66
CMS benchmark: 3.48
RN HPRD
0.5644hrs/resident/day▼ 0.12
Recommended: 0.75
Weekend Drop-off
17.08%
3.4053 weekday → 2.8237 weekend
Agency Staff
0%
0% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.1446hrs/resident/day
Direct care aides
LPN HPRD
0.2931hrs/resident/day
Licensed practical nurses
Consistency
0.336std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Douglas County Average+0.00 HPRD
3.24
03.24 HPRD
vs. Missouri State Average-0.24 HPRD
3.48
03.24 HPRD
vs. National Average-0.66 HPRD
3.90
03.24 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
HEART OF THE OZARKS HEALTHCARE CENTER ★
AVA · This facility
—
C
3.2410.5644★★★★☆
ROCKY RIDGE MANOR
MANSFIELD
15.1 mi
C
3.12820.4681★★★☆☆
AUTUMN OAKS CARING CENTER
MOUNTAIN GROVE
26.6 mi
C
3.6510.5099★☆☆☆☆
GAINESVILLE NURSING
GAINESVILLE
28.6 mi
D
2.73440.6264★★★☆☆
OZARK RIVERVIEW MANOR
OZARK
30.9 mi
B
3.50980.6065★★★☆☆
KABUL NURSING HOMES INC
CABOOL
33.7 mi
C
3.47760.5475★★★★★

Inspection History & Penalties

Health inspection results from state surveys — most recent first

5
Inspections
23
Total Deficiencies
$0
Fines Assessed
Mar 25, 2025Health
1 deficiency cited
▼
Aug 22, 2024Health
6 deficiencies cited
▼
May 3, 2024Health
1 deficiency cited
▼
Nov 3, 2022Health
7 deficiencies cited
▼
Oct 22, 2019Health
8 deficiencies cited
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.