HomeMichiganOakland CountyWest Hickory Haven
B
Good

West Hickory Haven

3310 W Commerce Rd · Milford, MI 48380

2486851400 · For profit - Limited Liability company

101 beds66.3 residents152 staff
CMS Five-Star Ratings
Overall
Staffing
Quality
Inspections
Staffing Grades
B
Good
Total Staff
B
Good
RN Staff
B
Good
Overall
CMS Benchmark(≥ 3.48 HPRD)
RN Recommendation(≥ 0.75 HPRD)
Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

West Hickory Haven receives an overall staffing grade of B (Good). With 4.0821 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has RN staffing of 0.6652 HPRD, below the recommended 0.75. It is 0.19 HPRD above the national average.

Weekend staffing stays relatively consistent — dropping 13.47% compared to weekdays. The facility has low agency staff usage (4.99% of hours), suggesting a mostly permanent workforce.

Staffing levels have been declining over recent quarters — worth monitoring.

🔍 Areas of Concern (2)

⚠️Had 1 day with zero registered nurse hours this quarter. While below the 4-day threshold for an auto 1-star rating, any zero-RN day is a concern.
⚠️RN staffing (0.6652 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

Strengths (2)

Meets the CMS staffing benchmark (≥ 3.48 HPRD)
Low agency staff usage (4.99%) — mostly permanent, familiar staff
Total Nurse HPRD
4.0821hrs/resident/day 0.19
CMS benchmark: 3.48
RN HPRD
0.6652hrs/resident/day 0.02
Recommended: 0.75
Weekend Drop-off
13.47%
4.2436 weekday → 3.672 weekend
Agency Staff
4.99%
10.95% of RN hours from contractors
Days with Zero RN
1days this quarter
4+ days = auto 1-star
CNA HPRD
2.8194hrs/resident/day
Direct care aides
LPN HPRD
0.5976hrs/resident/day
Licensed practical nurses
Consistency
0.4114std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Oakland County Average-0.02 HPRD
4.10
04.08 HPRD
vs. Michigan State Average+0.06 HPRD
4.03
04.08 HPRD
vs. National Average+0.19 HPRD
3.90
04.08 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
West Hickory Haven
Milford · This facility
B
4.08210.6652☆☆☆☆
South Lyon Senior Care and Rehab Center
South Lyon
10.5 mi
B
3.62510.7032★★★★★
Medilodge of Howell
Howell
12.9 mi
B
3.90350.6867★★☆☆☆
Marvin & Betty Danto Health Care Center
West Bloomfield
13.5 mi
C
3.86710.526★★☆☆☆
Medilodge of Livingston
Howell
15.7 mi
A
4.46841.1847★★★★
Lourdes Rehabilitation and Healthcare Center
Waterford
16.2 mi
B
3.95020.7141★★★★★

Inspection History & Penalties

Health inspection results from state surveys — most recent first

11
Inspections
46
Total Deficiencies
$88,504
Fines Assessed
Oct 29, 2025Health
2 deficiencies cited· Includes actual harm
Aug 26, 2025Health
2 deficiencies cited· Includes actual harm
Jul 24, 2025Health
1 deficiency cited
Mar 13, 2025Health
4 deficiencies cited
Dec 16, 2024Health
2 deficiencies cited
Sep 25, 2024Health
3 deficiencies cited
Apr 10, 2024Health
3 deficiencies cited· Includes actual harm
Feb 7, 2024Health
14 deficiencies cited· Includes actual harm
Aug 29, 2023Health
2 deficiencies cited· Includes actual harm
Jul 12, 2023Health
4 deficiencies cited
Mar 9, 2023Health
9 deficiencies cited· Includes actual harm

Penalty History

Apr 10, 2024Fine
$15,593
Feb 7, 2024Fine
$38,711
Mar 9, 2023Fine
$34,200
Mar 9, 2023Payment Denial
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.