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B
Good

RESERVOIR CENTER FOR HEALTH & REHABILITATION, THE

400 BOLTON STREET · MARLBOROUGH, MA 01752

5084816123 · For profit - Limited Liability company

144 beds134.8 residents199 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
B
Good
Total Staff
B
Good
RN Staff
B
Good
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

RESERVOIR CENTER FOR HEALTH & REHABILITATION, THE receives an overall staffing grade of B (Good). With 3.8855 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has RN staffing of 0.6124 HPRD, below the recommended 0.75. It is 0.01 HPRD below the national average.

Weekend staffing stays relatively consistent — dropping 11.59% compared to weekdays. The facility uses a moderate level of agency staff (8.16% of hours), suggesting some reliance on temporary workers.

Staffing levels have been trending upward over recent quarters.

🔍 Areas of Concern (1)

⚠️RN staffing (0.6124 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (3)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
✅No days with zero registered nurse hours this quarter
✅Highly consistent day-to-day staffing levels
Total Nurse HPRD
3.8855hrs/resident/day▼ 0.01
CMS benchmark: 3.48
RN HPRD
0.6124hrs/resident/day▼ 0.07
Recommended: 0.75
Weekend Drop-off
11.59%
4.0171 weekday → 3.5515 weekend
Agency Staff
8.16%
25.03% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
2.232hrs/resident/day
Direct care aides
LPN HPRD
1.0412hrs/resident/day
Licensed practical nurses
Consistency
0.2855std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Middlesex County Average-0.09 HPRD
3.98
03.89 HPRD
vs. Massachusetts State Average+0.01 HPRD
3.87
03.89 HPRD
vs. National Average-0.01 HPRD
3.90
03.89 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
RESERVOIR CENTER FOR HEALTH & REHABILITATION, THE ★
MARLBOROUGH · This facility
—
B
3.88550.6124★★★☆☆
MARLBOROUGH HILLS REHABILITATION & HLTH CARE CTR
MARLBOROUGH
2.1 mi
D
3.32750.3356★☆☆☆☆
Alliance Health at Coleman
NORTHBOROUGH
5.8 mi
B
3.65650.6887★★★★☆
BEAUMONT REHAB & SKILLED NURSING CTR - WESTBORO
WESTBOROUGH
6.1 mi
C
3.56790.5269★★★★☆
WESTBOROUGH HEALTHCARE
WESTBOROUGH
6.7 mi
B
3.64030.5987★★☆☆☆
ST PATRICK'S MANOR
FRAMINGHAM
7.3 mi
C
3.64750.549★★☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

4
Inspections
36
Total Deficiencies
$3,145
Fines Assessed
Oct 15, 2024Health
4 deficiencies cited
▼
Oct 2, 2024Health
13 deficiencies cited
▼
Jul 11, 2023Health
3 deficiencies cited
▼
Oct 26, 2021Health
16 deficiencies cited· Includes actual harm
▼

Penalty History

Jul 24, 2023Fine
$3,145
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.