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C
Below Standard

COMPLETE CARE AT SPRINGBROOK

12325 NEW HAMPSHIRE AVENUE · SILVER SPRING, MD 20904

3016224600 · For profit - Limited Liability company

93 beds86.9 residents114 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
B
Good
RN Staff
C
Below Standard
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

COMPLETE CARE AT SPRINGBROOK receives an overall staffing grade of C (Below Standard). With 3.331 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.6036 HPRD, below the recommended 0.75. It is 0.57 HPRD below the national average.

Weekend staffing decreases noticeably — dropping 15.23% compared to weekdays. The facility has low agency staff usage (1.91% of hours), suggesting a mostly permanent workforce.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (2)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.331 HPRD — needs 0.15 more hours per resident per day.
⚠️RN staffing (0.6036 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (2)

✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (1.91%) — mostly permanent, familiar staff
Total Nurse HPRD
3.331hrs/resident/day▼ 0.57
CMS benchmark: 3.48
RN HPRD
0.6036hrs/resident/day▼ 0.08
Recommended: 0.75
Weekend Drop-off
15.23%
3.4808 weekday → 2.9508 weekend
Agency Staff
1.91%
10.57% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.8015hrs/resident/day
Direct care aides
LPN HPRD
0.9259hrs/resident/day
Licensed practical nurses
Consistency
0.3026std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Montgomery County Average-0.43 HPRD
3.76
03.33 HPRD
vs. Maryland State Average-0.59 HPRD
3.92
03.33 HPRD
vs. National Average-0.57 HPRD
3.90
03.33 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
COMPLETE CARE AT SPRINGBROOK ★
SILVER SPRING · This facility
—
C
3.3310.6036★★★★☆
SILVER SPRING HEALTHCARE CENTER
SILVER SPRING
1.7 mi
A
4.7631.1253★★☆☆☆
FAIRLAND CENTER
SILVER SPRING
2.1 mi
B
3.75861.1764★★☆☆☆
AUTUMN LAKE HEALTHCARE AT ARCOLA
SILVER SPRING
2.2 mi
C
3.42060.5708★★☆☆☆
AUTUMN LAKE HEALTHCARE AT SILVER SPRING
SILVER SPRING
2.2 mi
B
3.58220.6113★★★☆☆
RIDERWOOD VILLAGE
SILVER SPRING
2.6 mi
A
4.82851.3177★★★★★

Inspection History & Penalties

Health inspection results from state surveys — most recent first

6
Inspections
39
Total Deficiencies
$0
Fines Assessed
Dec 19, 2025Health
6 deficiencies cited
▼
Mar 14, 2025Health
3 deficiencies cited
▼
Dec 18, 2024Health
5 deficiencies cited
▼
Sep 16, 2020Health
7 deficiencies cited
▼
Sep 12, 2019Health
8 deficiencies cited
▼
Mar 29, 2019Health
10 deficiencies cited· Includes actual harm
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.