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B
Good

COMPLETE CARE AT MULTI MEDICAL CENTER LLC

7700 YORK ROAD · TOWSON, MD 21204

4108215500 · For profit - Corporation

118 beds106.9 residents167 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
B
Good
Total Staff
A
Very Good
RN Staff
B
Good
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✓RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

COMPLETE CARE AT MULTI MEDICAL CENTER LLC receives an overall staffing grade of B (Good). With 4.0809 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has adequate registered nurse (RN) coverage. It is 0.18 HPRD above the national average.

Weekend staffing decreases noticeably — dropping 15.56% compared to weekdays. The facility has low agency staff usage (2.33% of hours), suggesting a mostly permanent workforce.

Staffing levels have been declining over recent quarters — worth monitoring.

🔍 Areas of Concern (0)

No significant concerns identified for this quarter.

✨ Strengths (4)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
✅Meets the research-recommended RN staffing level (≥ 0.75 HPRD)
✅No days with zero registered nurse hours this quarter
✅Low agency staff usage (2.33%) — mostly permanent, familiar staff
Total Nurse HPRD
4.0809hrs/resident/day▲ 0.18
CMS benchmark: 3.48
RN HPRD
0.8952hrs/resident/day▲ 0.21
Recommended: 0.75
Weekend Drop-off
15.56%
4.2687 weekday → 3.6043 weekend
Agency Staff
2.33%
1.62% of RN hours from contractors
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.8739hrs/resident/day
Direct care aides
LPN HPRD
1.2227hrs/resident/day
Licensed practical nurses
Consistency
0.3669std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Baltimore County Average+0.11 HPRD
3.97
04.08 HPRD
vs. Maryland State Average+0.16 HPRD
3.92
04.08 HPRD
vs. National Average+0.18 HPRD
3.90
04.08 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
COMPLETE CARE AT MULTI MEDICAL CENTER LLC ★
TOWSON · This facility
—
B
4.08090.8952★★★★★
HOLLY HILL HEALTHCARE CENTER
TOWSON
0.2 mi
B
3.50950.7844★★☆☆☆
TOWSON REHABILITATION AND HEALTHCARE CENTER
TOWSON
1.2 mi
C
3.42740.6342★★★★★
PICKERSGILL RETIREMENT COMMUNITY
TOWSON
1.5 mi
A+
5.89051.3037★★☆☆☆
AUTUMN LAKE HEALTHCARE AT LONG GREEN
BALTIMORE
1.6 mi
B
3.53950.5732★★☆☆☆
AUTUMN LAKE HEALTHCARE AT HOMEWOOD
BALTIMORE
1.7 mi
C
3.56660.4296★☆☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

3
Inspections
29
Total Deficiencies
$0
Fines Assessed
Nov 8, 2024Health
11 deficiencies cited
▼
Aug 23, 2019Health
11 deficiencies cited
▼
May 3, 2018Health
7 deficiencies cited
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.