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C
Below Standard

COMPLETE CARE AT HERITAGE LLC

7232 GERMAN HILL ROAD · DUNDALK, MD 21222

4102826310 · For profit - Corporation

177 beds153.2 residents298 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
A
Very Good
RN Staff
C
Below Standard
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✓RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

COMPLETE CARE AT HERITAGE LLC receives an overall staffing grade of C (Below Standard). With 3.3852 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has adequate registered nurse (RN) coverage. It is 0.51 HPRD below the national average.

Weekend staffing decreases noticeably — dropping 20.58% compared to weekdays. The facility relies heavily on temporary agency staff (26.86% of hours), suggesting potential workforce instability.

Staffing levels have been declining over recent quarters — worth monitoring.

🔍 Areas of Concern (2)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.3852 HPRD — needs 0.09 more hours per resident per day.
⚠️26.86% of nursing hours come from agency/contract workers. High contractor reliance often means less continuity of care — staff who don't know the residents.

✨ Strengths (2)

✅Meets the research-recommended RN staffing level (≥ 0.75 HPRD)
✅No days with zero registered nurse hours this quarter
Total Nurse HPRD
3.3852hrs/resident/day▼ 0.51
CMS benchmark: 3.48
RN HPRD
0.8204hrs/resident/day▲ 0.14
Recommended: 0.75
Weekend Drop-off
20.58%
3.5942 weekday → 2.8546 weekend
⚠ Significant weekend reduction
Agency Staff
26.86%
34.65% of RN hours from contractors
⚠ High contractor reliance
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.855hrs/resident/day
Direct care aides
LPN HPRD
0.6552hrs/resident/day
Licensed practical nurses
Consistency
0.4276std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Baltimore County Average-0.58 HPRD
3.97
03.39 HPRD
vs. Maryland State Average-0.54 HPRD
3.92
03.39 HPRD
vs. National Average-0.51 HPRD
3.90
03.39 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
COMPLETE CARE AT HERITAGE LLC ★
DUNDALK · This facility
—
C
3.38520.8204★★☆☆☆
FUTURE CARE NORTHPOINT
BALTIMORE
1 mi
B
3.75410.8057★★★★★
FUTURE CARE CANTON HARBOR
BALTIMORE
2.8 mi
B
3.79780.7893★★★★★
AUTUMN LAKE HEALTHCARE POST-ACUTE CARE CENTER
BALTIMORE
3.4 mi
B
3.93670.8456★★☆☆☆
AUTUMN LAKE HEALTHCARE AT RIVERVIEW
ESSEX
3.6 mi
C
3.57510.4981★★★★★
ROSSVILLE REHABILITATION AND HEALTHCARE CENTER
BALTIMORE
4.5 mi
B
3.51590.7163★★★☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

5
Inspections
70
Total Deficiencies
$129,919
Fines Assessed
Sep 16, 2025Health
22 deficiencies cited
▼
Feb 26, 2025Health
1 deficiency cited· Includes actual harm
▼
Aug 22, 2023Health
26 deficiencies cited· Includes actual harm
▼
Apr 14, 2023Health
3 deficiencies cited
▼
Jan 22, 2019Health
18 deficiencies cited
▼

Penalty History

Feb 26, 2025Fine
$60,132
Aug 22, 2023Fine
$69,787
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.