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D
Poor

HERITAGE MANOR HEALTH & REHAB

2575 AIRLINE DRIVE · BOSSIER CITY, LA 71111

3187467466 · For profit - Limited Liability company

64 beds53.3 residents80 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
C
Below Standard
Total Staff
D
Poor
RN Staff
D
Poor
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

HERITAGE MANOR HEALTH & REHAB receives an overall staffing grade of D (Poor). With 3.4374 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.2949 HPRD, below the recommended 0.75. It is 0.46 HPRD below the national average.

Weekend staffing decreases noticeably — dropping 18.58% compared to weekdays. The facility has low agency staff usage (0.57% of hours), suggesting a mostly permanent workforce.

Staffing levels have been trending upward over recent quarters.

🔍 Areas of Concern (3)

⚠️Had 1 day with zero registered nurse hours this quarter. While below the 4-day threshold for an auto 1-star rating, any zero-RN day is a concern.
🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 3.4374 HPRD — needs 0.04 more hours per resident per day.
⚠️RN staffing (0.2949 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.

✨ Strengths (1)

✅Low agency staff usage (0.57%) — mostly permanent, familiar staff
Total Nurse HPRD
3.4374hrs/resident/day▼ 0.46
CMS benchmark: 3.48
RN HPRD
0.2949hrs/resident/day▼ 0.39
Recommended: 0.75
Weekend Drop-off
18.58%
3.6279 weekday → 2.9537 weekend
Agency Staff
0.57%
0% of RN hours from contractors
Days with Zero RN
1days this quarter
4+ days = auto 1-star
CNA HPRD
1.9444hrs/resident/day
Direct care aides
LPN HPRD
1.1981hrs/resident/day
Licensed practical nurses
Consistency
0.5067std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Bossier County Average-0.90 HPRD
4.33
03.44 HPRD
vs. Louisiana State Average-0.40 HPRD
3.84
03.44 HPRD
vs. National Average-0.46 HPRD
3.90
03.44 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
HERITAGE MANOR HEALTH & REHAB ★
BOSSIER CITY · This facility
—
D
3.43740.2949★☆☆☆☆
Adira Medical Resort
Bossier City
2.2 mi
B
4.24740.6036★☆☆☆☆
CYPRESS POINT NURSING & REHABILITATION CENTER
BOSSIER CITY
3 mi
C
3.85330.4749★★★★☆
OLD BROWNLEE COMMUNITY CARE CENTER
BOSSIER CITY
3.6 mi
D
4.57150.2838★★★★★
Highland Place Rehab and Nursing Center
Shreveport
4.1 mi
A
4.36070.7905★☆☆☆☆
Harmony House Nursing and Rehabilitation Center, I
SHREVEPORT
5 mi
C
3.60880.4029★★★★☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

10
Inspections
65
Total Deficiencies
$73,487
Fines Assessed
Dec 16, 2025Health
4 deficiencies cited
▼
Aug 7, 2025Health
17 deficiencies cited
▼
Jun 12, 2025Health
1 deficiency cited
▼
May 28, 2025Health
3 deficiencies cited
▼
May 7, 2025Health
2 deficiencies cited
▼
Apr 10, 2025Health
9 deficiencies cited
▼
Dec 19, 2024Health
1 deficiency cited
▼
Jul 16, 2024Health
17 deficiencies cited
▼
May 24, 2024Health
2 deficiencies cited· Includes actual harm
▼
Aug 23, 2023Health
9 deficiencies cited
▼

Penalty History

May 24, 2024Fine
$73,487
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.