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A
Very Good

COMPLETE CARE AT HILLSIDE LLC

810 SOUTH BROOM STREET · WILMINGTON, DE 19805

3026521181 · For profit - Limited Liability company

106 beds91.8 residents148 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
A
Very Good
Total Staff
A
Very Good
RN Staff
A
Very Good
Overall
✓CMS Benchmark(≥ 3.48 HPRD)
✓RN Recommendation(≥ 0.75 HPRD)
✓Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

COMPLETE CARE AT HILLSIDE LLC receives an overall staffing grade of A (Very Good). With 4.1338 total nurse hours per resident per day, this facility meets the CMS staffing benchmark and has adequate registered nurse (RN) coverage. It is 0.24 HPRD above the national average.

Weekend staffing stays relatively consistent — dropping 13.93% compared to weekdays. The facility relies heavily on temporary agency staff (17.21% of hours), suggesting potential workforce instability.

Staffing levels have been trending upward over recent quarters.

🔍 Areas of Concern (1)

⚠️17.21% of nursing hours come from agency/contract workers. High contractor reliance often means less continuity of care — staff who don't know the residents.

✨ Strengths (3)

✅Meets the CMS staffing benchmark (≥ 3.48 HPRD)
✅Meets the research-recommended RN staffing level (≥ 0.75 HPRD)
✅No days with zero registered nurse hours this quarter
Total Nurse HPRD
4.1338hrs/resident/day▲ 0.24
CMS benchmark: 3.48
RN HPRD
0.7645hrs/resident/day▲ 0.08
Recommended: 0.75
Weekend Drop-off
13.93%
4.3032 weekday → 3.7039 weekend
Agency Staff
17.21%
16.14% of RN hours from contractors
⚠ High contractor reliance
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
2.3262hrs/resident/day
Direct care aides
LPN HPRD
1.0431hrs/resident/day
Licensed practical nurses
Consistency
0.3557std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. New Castle County Average-0.41 HPRD
4.55
04.13 HPRD
vs. Delaware State Average-0.25 HPRD
4.38
04.13 HPRD
vs. National Average+0.24 HPRD
3.90
04.13 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
COMPLETE CARE AT HILLSIDE LLC ★
WILMINGTON · This facility
—
A
4.13380.7645★★★★☆
REGENCY HEALTHCARE & REHAB CENTER
WILMINGTON
0.8 mi
B
3.86770.6708★★★★☆
EXCELCARE AT WILMINGTON LLC
WILMINGTON
1.2 mi
B
3.64040.8081★★★☆☆
GILPIN HALL
WILMINGTON
1.3 mi
B
4.62490.6641★★★☆☆
KENTMERE REHABILITATION AND HEALTHCARE CENTER
WILMINGTON
1.7 mi
A
4.37980.8844★★★☆☆
SPRINGS REHABILITATION AT BRANDYWINE
WILMINGTON
3.3 mi
B
3.52870.5767★★☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

4
Inspections
31
Total Deficiencies
$0
Fines Assessed
Feb 6, 2025Health
16 deficiencies cited
▼
Feb 1, 2024Health
6 deficiencies cited
▼
Nov 17, 2023Health
3 deficiencies cited
▼
Jan 19, 2022Health
6 deficiencies cited
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.